- Teleperformance USA (North Lauderdale, FL)
- …program planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... **Category :** ** Workforce Management** **About TP** **TP is a global,...other members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM… more
- Mass Markets (FL)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics… more
- Humana (Tallahassee, FL)
- …as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with product ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern technical solutions meeting… more
- MUFG (Tampa, FL)
- …recruitment team will provide more details. **Job Summary** As a GSOC (Global Security Operations Center ) Manager, you will lead a regional team of Tier 1 and ... Tier 2 analysts within the Global Security Operations Center , ensuring 24/7/365 operational coverage and seamless coordination across global sites. You will be… more
- Humana (Tallahassee, FL)
- …with service operations such as workforce management, customer service, or call center environments + Proficiency with program and project management tools ... community and help us put health first** The CenterWell Strategy & Operations Lead plays a pivotal role in driving strategic initiatives and supporting operational… more
- Mass Markets (FL)
- …strategic direction, operational excellence, and sustainable growth across our global call center network. This role demands visionary leadership, ... support, back-office solutions, and collections. Success in this role requires a mastery of call center operations, deep business acumen, and the ability to … more
- Healthfirst (FL)
- …improve the overall operational efficiency of a business + Working experience with call center computer software applications such as Microsoft Office, SQL, ... + Communicate effectively in written and verbal form to Workforce and Operational Teams + Lead onboarding...interpreting and summarizing complex data as it relates to call center operation performance + Experience presenting… more
- Ford Motor Company (Tallahassee, FL)
- …and B2B Parts and Accessories are preferred. + 2+ years of experience with Dealer, Call Center or similar with a focus on operational strategies and tactics ... supplier issues within Service Level Agreement targets (SLA's) + Lead Payment processor relationships and account management, including fraud...+ Ford or other Automotive Field Experience + Operations Center or Customer Call Center … more
- Abbott (Hollywood, FL)
- …Two (2) years' experience in the laboratory environment, field service, technical call center , or Abbott Diagnostics products **Preferred Qualifications** + ... + Four (4) years' experience in the laboratory environment, field service, technical call center , or Abbott Diagnostics products. **Learn more about our health… more
- Elevance Health (Tampa, FL)
- …law. The **Clinical Pharmacy Care Center (CPCC)** is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. ... Experience communicating with and supporting Medicaid members preferred. + Call center experience with high call...is designed to advance our strategy but will also lead to personal and professional growth for our associates.… more