- IBM (San Jose, CA)
- …on their commitment to customer success. * Implement, maintain, and enhance escalation processes and procedures and the on-call schedule and systems to ensure ... enterprise level, mission-critical applications * Mature and seasoned senior manager excelling in customer communication, problem-solving, and comfortable presenting… more
- eightfold.ai (Santa Clara, CA)
- …large projects, owning technical design and execution. You will collaborate closely product manager , designers, and your tech lead to deliver these features. ... re-usability. + Own end-to-end critical product features- consumed by millions of Users. Lead and monitor release cycles. + Build and ship new software features and… more
- Snap Inc. (Los Angeles, CA)
- …respond to food-related inquiries and feedback; document recurring issues and assist in escalation + Partner with Regional Food Program Lead to ensure ... What you'll do: + Partner with the Food Program Lead and other team members to support program execution,...safety, satisfaction); escalate issues to the FPL or Program Manager as needed + Contribute data and insights to… more
- Unilever (Carson, CA)
- …business agility, consumer-centric innovation, and operational excellence. You will lead cross-functional efforts driving various IT projects to deliver services ... strategies and initiatives. + Work as the point of escalation , for Program and Project Managers and Project teams....execute project plans and manage the project lifecycle. + Lead and participate in project meetings with internal and… more
- Conduent (Los Angeles, CA)
- …day. **Director, Account Management - Tolling** **Are you a strong relationship manager with experience supporting tolling operations?** **Do you excel at overseeing ... Director, Account Management - Tolling to serve as the lead point of contact for one or more tolling...relationships and successful service delivery + Acting as the escalation point for operational issues, collaborating with delivery teams… more
- Bath & Body Works (San Leandro, CA)
- …response, and safety incidents. + Collaborate with RAPM (Regional Asset Protection Manager ) to follow up on safety and security incidents. + Problem-solve extreme ... store events using brand de- escalation tactics. + Assist the store team with driving...on the business needs and direction of the store manager and/or RAPM. + All store positions require constant… more
- City and County of San Francisco (San Francisco, CA)
- …quality control for equipment and systems and facilitates and coordinates the escalation or replacement request process. + Provides coaching and support in handling ... volume calls, increased wait times, and worker phone assignments. + Works with manager and/or Benefits Center Coordinator to identify issues causing service gaps and… more
- Fujifilm (Sacramento, CA)
- …the assistance of technical support, as directed by the Area Service Manager . **Company Overview** At FUJIFILM Healthcare Americas Corporation, we're on a mission ... resolution and proper follow-up, leading to customer satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and conducting root… more
- GovCIO (Sacramento, CA)
- …how technology can support modernization efforts + Incident Management - Ability to lead as a Critical Incident Manager to restore production applications ... including the determination and provision of workaround solution or escalation to service owners + Ensures delivered solutions are...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- GovCIO (Sacramento, CA)
- …of critical failures or potential missed milestones + Works with Program Manager , Project Managers, Engineering staff, USPS staff and vendors to manage projects, ... drive outcomes and lead teams + Analyzes and resolves complex hardware and...Management to share solutions found + Provides and implements escalation process and/or procedures + Follows the appropriate quality… more