• IVR Chatbot Genesys focus Developer

    Cognizant (Teaneck, NJ)
    …wellbeing programs. **Responsibilities** . Design and implement scalable and robust architecture solutions using Genesys Cloud to meet business needs. . ... assessments to ensure system performance reliability and security. . Lead efforts to troubleshoot and resolve complex technical issues...(SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. .… more
    Cognizant (06/28/25)
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  • Senior Contact Center Engineer

    AIG (Jersey City, NJ)
    …contact center platform. Responsibilities: + Design, planning and support of contact center solutions and migrations ( Genesys Cloud). + Develops high and low ... processes, leading technical deployments and owning the API design between platforms. They will also lead the vulnerability management and security processes of the… more
    AIG (05/09/25)
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