- CVS Health (Richmond, VA)
- … production issues for the Production Management support team. + Lead major incident bridges, guiding resolver teams to achieve incident resolution ... , and other team members to plan and implement Incident , Problem, and Change management related process improvements, report service management metrics,… more
- Cayuse Holdings (Richmond, VA)
- …technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major ... troubleshooting assistance, accurately assesses and records problems in the problem management tool. + Provide assistance and information to the customer in… more
- NiSource (Chester, VA)
- …with security, disaster recovery, acceptable use, data retention and other areas* Lead major incident management and service requests* Maintain CMDB and ... collaboration services. This role will lead the planning, execution, and management of NiSource's cloud migration to include strategy, assessment of existing… more
- Truist (Richmond, VA)
- …Truist's data, operations, clients, and teammates. Provide consistent and reliable incident management services while driving down cybersecurity risk. Align ... with internal stakeholders on best practices to improve incident management capabilities. Office Centric role (required...for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific… more
- AECOM (Colonial Heights, VA)
- …individuals selected will be required to successfully complete certification training. The Incident Management Coordinator (IMC) is part of a regional traffic ... incident management operations team that works to...rescue, and towing and recovery companies. + Responding to major traffic incidents to provide information and asset coordination… more
- Amazon (Herndon, VA)
- …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... looking for a leader with a strong background in Incident Management and customer ownership to be...our most critical customers. We are looking for a Major Incident Engineer to join our team… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments in all ... community. 6) Define and document metrics to judge efficiency and effectiveness of Incident Management Process. Examples: Mean Time to Repair, Mean Time Between… more
- General Dynamics Information Technology (Springfield, VA)
- …Family:** Engineering (General) **Skills:** Cybersecurity, Incident Response,Security Incident Response **Certifications:** Certified Incident Management ... the Government generates and updates reports in the Joint Incident Management System (JIMS), Incident ...that delivers consulting, technology and mission services to every major agency across the US government, defense and intelligence… more
- CACI International (Springfield, VA)
- …development and maintenance of standard operation monitoring procedures * Assists with Major Incident Severity Level calls (standing up conference calls, ... and monitored systems * Provides operational coordination for network Event and Incident Management functions * Prepares daily network availability briefings,… more
- System One (Ashburn, VA)
- …primary or secondary contact (rotation basis) + Serve as API support on least one major incident call per day, averaging 2 hours + API-related incidents through ... Management process as requested + Observability support for incident management to proactively identify, diagnose and resolve issues + Conduct detailed… more