- CVS Health (Richmond, VA)
- …proactive focus, you will be a vital part of our core ITSM functions, including Major Incident Management to resolve critical outages, Reactive Problem ... service impact. **Reactive Problem Management :** + Join forces with major incident management in Root Cause Analysis (RCA) and corrective actions… more
- Dollar Tree (Chesapeake, VA)
- …opportunities, and analyze potential solutions to support business goals and objectives + Direct major incident management as needed + Must have flexible ... to make recommendations to resolve ticket volume + Assist with critical incident management escalations to ensure IT business and IT leaders are kept abreast… more
- Quality Technology Services, LLC (Ashburn, VA)
- …Facilities Support Engineer I (FSE)** will be primarily responsible for all facilities' major incident management , monitoring a dashboard for EMPS/BMS ... integrity. Other duties and responsibilities will be assigned by management as needed. The Operations Service Center is a...may be assigned.** + Able to run, coordinate a Major Incident bridge, create an incident… more
- Cayuse Holdings (Richmond, VA)
- …emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team + Manages continuous improvement through ongoing ... technical troubleshooting assistance, accurately assesses and records problems in the problem management tool + Provide assistance and information to the customer in… more
- NiSource (Chester, VA)
- …with security, disaster recovery, acceptable use, data retention and other areas* Lead major incident management and service requests* Maintain CMDB and ... collaboration services. This role will lead the planning, execution, and management of NiSource's cloud migration to include strategy, assessment of existing… more
- AECOM (Bristol, VA)
- …by our common purpose to deliver a better world. Join us. **Job Description** The Incident Management Coordinator (IMC) is part of a regional traffic incident ... reviews to promote improved coordination between the responding agencies during traffic incident management . + Conducting training for DOT and partnering… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments in all ... community. 6) Define and document metrics to judge efficiency and effectiveness of Incident Management Process. Examples: Mean Time to Repair, Mean Time Between… more
- TekSynap (Springfield, VA)
- …all Incidents. Will act at the contract Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of ... the Incident Management Process and ensuring that incidents are managed and reported in accordance with the Incident Management process. Is the… more
- General Dynamics Information Technology (Norfolk, VA)
- …**Public Trust/Other Required:** None **Job Family:** Cyber and IT Risk Management **Skills:** Case Management ,Cybersecurity, Incident Analysis,Security ... research and gather information for mitigation coordination. + Utilize cyber and case management tools. + Prepare case evidence and incident reports. + Provide… more
- Federal Reserve Bank (Richmond, VA)
- …Additionally, this role will be expected to take on the leadership of major cybersecurity incidents including the management of response, containment, and ... Will Do:** + Direct cyber response services and capabilities, serving as the Incident Commander for major security events; serve as a cross-functional subject… more