- United Airlines (Houston, TX)
- …reports and analyses to demonstrate compliance with applicable regulations. . Partner with vendor to identify and implement improvements, efficiencies, and ... Leadership Skills + Accountability + Negotiation Skills + Program Design + Customer Needs Identification + Interpersonal Skills + Knowledge Management + Plan… more
- Coinbase (Austin, TX)
- …and alignment. Attendance is expected and fully supported. As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is responsible ... for Customer Experience vendor strategy, third-party and captive site lifecycle...BPO RFPs, working with Legal and Procurement to drive partner selection, due diligence, and contract execution. * Build… more
- Huntington National Bank (Addison, TX)
- …their function + Responsible for managing delivery and vendor relationships with partner vendors contracted to complete tasks within their function + Experience ... design and implementation of end user services, KPI, SLAs, customer experience indicators and continuous process improvement + 5+...user support teams, with a focus on quality and customer satisfaction with a sense of urgency + 5+… more
- Celestica (Houston, TX)
- …Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer -centric approach, we partner with leading companies in Aerospace and ... support the end to end materials 'Must Win' quoting process for strategic customer bids. This encompasses product data review & setup, sourcing strategy development,… more
- Celestica (Houston, TX)
- …Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer -centric approach, we partner with leading companies in Aerospace and ... challenges and can succinctly explain how our product helps solve customer challenges. Through close collaborations with product owners, marketing content writers,… more
- Citigroup (San Antonio, TX)
- …identity, and fraud loss analytics including optimizing strategy rules for improved customer experience for the Citi Retail Services portfolios. The Citi Cards Fraud ... fraud impacts. Excellent communication skills are required to successfully partner and negotiate internally. **Responsibilities:** + Drive innovation via thought… more
- Intuit (Plano, TX)
- …Commercial Loans and Business Credit Cards, ensuring efficient, compliant, and customer -centric servicing experiences + Manage a growing team including 3-5 direct ... other verticals including platform, collections and vendor management + Partner cross-functionally with Product, Compliance, Analytics, Operations and other teams… more
- Citigroup (Irving, TX)
- …the design approaches and technologies utilized in your area. + Focus on the customer experience, the build and delivery processes and the problems to be solved. + ... all of the data including business goals, technical platform strategy, customer experience, maintainability. + Identify blocking issues and manage their resolution,… more
- JPMorgan Chase (Plano, TX)
- …end-to-end client lifecycle experience including account opening and Know Your Customer (KYC) initial and periodic renewal processes, and ongoing account management. ... deliverables + Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions + Critical thinker, proactively… more
- IBM (Austin, TX)
- …the right buyers and experts, measured by new signings, retention rates, average customer value, absolute and trend NPS, market segment share, win loss rate, analyst ... drives demand for the offerings. * Lead and drive client, and business partner engagements in the field, digitally and at events. **Required technical and… more