- Liberty Utilities (Fall River, MA)
- Manager , Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... + Recommend and implement process improvements based on data insights . + Support the Manager of Data...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Datavant (Boston, MA)
- …an end-to-end VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop ... teams to do their best work together. **Key Responsibilities** ** Voice of Customer & Insight Alignment** +...internal and external use **Enablement & Product Readiness** + ** Customer -Informed Enablement:** use customer insights … more
- Coinbase (Boston, MA)
- …* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide technical ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. The ... team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or… more
- CVS Health (Boston, MA)
- …effective signage, digital tools, and other resources. You will collaborate closely with the Insights team to uncover customer insights related to evolving ... on customer and field interactions. + Initiate customer insights and research initiatives, implementing data-driven...implement experience strategies among cross-functional teams, serving as the voice of the customer and patient while… more
- Staples (Framingham, MA)
- …and high-performing online interactions across desktop, mobile, and app. Using customer insights , experimentation, behavioral data, and deep eCommerce expertise, ... ** Manager , Digital Experience (Print Services)** The Digital Experience...digital initiatives with business goals. + Act as the voice of the customer by driving decisions… more
- Oracle (Boston, MA)
- **Job Description** **Principal** **Technical Program Manager (TPM), Oracle Cloud Infrastructure - Job level IC4** Overview Are you a creative person who loves a ... you've been dreaming of as our Principal Technical Program Manager . If you have a passion for innovation in...leading initiatives to improve, deliver, and enable reporting and insights . You will manage the development and implementation process… more
- Wayfair (Boston, MA)
- …leadership to drive alignment and visibility. + Serve as a merchandising advocate and voice of the customer within your vertical, identifying gaps and surfacing ... H-1B, H-1B1, E-3, O-1, J-1, or TN. Product Merchandising Manager When you shop online, do you think about...excited by the opportunity to use data, user behavior insights , and cross-functional influence to shape a world-class digital… more
- Otsuka America Pharmaceutical Inc. (Boston, MA)
- **Job Summary** **Senior Manager , Digital Content and Social Strategy** Position Overview The Senior Manager , Digital Content & Social Strategy is responsible ... This role drives integrated content strategies that elevate our corporate voice , strengthen reputation, and build advocacy for our science, our leadership,… more
- Cole-Parmer (Franklin, MA)
- …reduction initiatives. + Execute competitive assessments and voice of customer /market research to gain market insights for competitive, differentiated ... customer expectations. This role will leverage market and customer insights into enhancing and developing new...partnering with internal teams to ensure final product exceeds customer expectations. The Senior Product Manager will… more