- SHI (Somerset, NJ)
- …you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support to ... sense of urgency, consistency, and are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin or… more
- Burlington (Edgewater Park, NJ)
- …+ Ensure service desk team performance meets or exceeds agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). + Oversee a ... Overview** We are seeking a proactive and experienced IT Service Desk Manager to lead the delivery...metrics, and user feedback. + Strong experience with leading MSP governance and service improvements to drive… more