- LEGOLAND (Hollywood, CA)
- …daily, weekly, monthly, and annual Per Cap/RPC, Average Transaction Value, KPI, and Mystery Visit targets, delivering YoY growth to the RPC's of the business.** ... to our guests, as evidenced by continuously meeting or exceeding KPI and Mystery Visit targets.** Deliver initial and ongoing training of the Commercial Team as… more
- Thrive Communities (Walnut, CA)
- …and tasks. + Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws. + Driven team player looking to ... bring positive energy to the team. + Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner. + Strong time management, organizational and prioritization skills. + Strong attention sales and marketing. + Proficient… more
- Bob's Discount Furniture (Los Angeles, CA)
- …Five initiative to meet Customer needs and Company expectations + Practice Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations. + Practice ... Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience + Engage in ongoing E- Learning and other training modules provided by Bob's to continue to educate and enhance product knowledge + Actively build the Bob's… more
- Kimpton Hotels & Restaurants (Sacramento, CA)
- …on the Night Audit shifts. + Meet or exceed levels of service in the Mystery Shopper Survey and maintain the "guest ledger" and "guest comment card" return ratios ... required by the hotel and management. + Monitor and maintain operational supplies. + Responsible for meeting or coming in under payroll and expense budgets. + Monitor and supervise all duties performed by employees. + Assist with building employee schedules. +… more
- Robert Half Office Team (Calabasas, CA)
- …and communication. Responsibilities: * Develop and manage custom projects, including mystery shopping initiatives, by recruiting and assigning in-house panelists for ... data collection. * Coordinate logistics for data collection processes, including account access, verification codes, and follow-up research to ensure data quality. * Capture detailed digital experience data, such as app and online banking usage, by working… more
- Bob's Discount Furniture (Pasadena, CA)
- …activities, creating a fun and learning filled environment. + Coach to Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations. + Training, ... observing and ensuring Guest Experience team is following the Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience + Engage in ongoing E- Learning and other training modules provided by Bob's to continue to… more
- The Walt Disney Company (Commerce, CA)
- …+ Understands and drives appropriate metrics to assess business performance - Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink ... and payroll) + Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy + Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct +… more
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