- Robert Half Technology (Woodbury, NY)
- …in operation. Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis. Be on call for after-hours ... Description The Service Desk Analyst is responsible to...Desk Manager through voicemail, e-mail, or in-person communication Monitoring new technologies and/or updates required to support the… more
- New York State Civil Service (Rochester, NY)
- …combination of education and related technical experience in a help desk or technical environment.DISTINGUISHING FEATURES OF WORK: Network /System Engineers ... Network /System Engineers II are responsible for overseeing the work of Network /System Engineers I and help desk personnel and for installing and… more
- Whitney Young Health Center (Albany, NY)
- …through oversight of service level agreements with third-party vendors and service providers and monitoring of IT systems performance. + Perform management ... Director of Network Operations and Security (Req 101000) Albany, NY...activities such as design, implementation, monitoring , capacity planning, scalability testing, fail-over testing, backup/recovery planning,… more
- CUNY (New York, NY)
- …and maintains the University's network , operates the University's Data Center and Service Desk , and manages the processes of safeguarding the University's IT ... procurement of hardware, software, and managed IT services. + Enhance network monitoring , incident response, and cybersecurity resilience through automated… more
- WellLife Network (Far Rockaway, NY)
- …mentorship, leadership training, and more. As a qualifying employer for Public Service Loan Forgiveness, WellLife Network supports your career and financial ... A supportive team environment where you're valued About WellLife Network :WellLife Network is a leading health and...the residences or when providing coverage to the front desk . Essential Responsibilities: + Responsible for asserting in the… more
- WMCHealth (Valhalla, NY)
- …present regular reports on IT departmental performance, key metrics (eg, uptime, service desk performance), project status, and cybersecurity updates. Analyze ... Network Manager, IT Operations Company: NorthEast Provider Solutions...and resource utilization. + Assist in the development and monitoring of the IT department budget, track expenses, manage… more
- Guardian Life (New York, NY)
- …lifecycle management and secure key handling. + Operate and monitor cloud network components and integrations, applying Secure Access Service Edge (SASE) ... Engineer to join our team. Collaborate with engineers to secure network , cloud, and system infrastructure through implementing controls and monitoring… more
- City of New York (New York, NY)
- …IT operations are efficient, measurable, and customer-focused by developing and monitoring KPIs, leveraging ServiceNow for service management, and aligning ... IT services across the organization. This role advocates for our customer-facing help desk operations, with a focus on building and scaling a world-class team that… more
- City of New York (New York, NY)
- … monitoring Key Performance Indicators (KPIs), leveraging ServiceNow for service management, and aligning IT services with Department of Buildings organizational ... IT services across the organization. This role advocates for our customer-facing help desk operations, with a focus on building and scaling a world-class team that… more
- KPH Healthcare Services, Inc. (East Syracuse, NY)
- …gain efficiency in systems leveraged by the Help Desk . + Provide Help Desk resolution of customer service issues to insure complete client satisfaction. + ... and document member related inquiries, complete eligibility updates and service member and client request in an accurate and...Provide Help Desk resolution of Pharmacy Network problems to… more