- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- Coinbase (Annapolis, MD)
- …Build pipelines to integrate with 3rd party vendors * Participate in an on- call support rotation to provide timely troubleshooting and resolution of urgent issues. ... any layer of the stack * This role requires on- call availability to ensure swift resolution of issues outside...ensure swift resolution of issues outside regular business hours. * Nice to haves:* * Experience designing and building reliable… more
- Coinbase (Annapolis, MD)
- …- whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * Your ... world together drives you to excel in this role. * Nice to haves:* * Crypto-forward experience, including familiarity with...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more
- Coinbase (Annapolis, MD)
- …- whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * Your ... up-to-date with the latest industry standards and best practices * Nice to haves:* * Growth Engineering experience is a...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more
- Coinbase (Annapolis, MD)
- …- whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * Your ... world together drives you to excel in this role. * Nice to haves:* * You've built financial, high reliability...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more
- Coinbase (Annapolis, MD)
- …junior security engineers in Web3 bug bounty triage and analysis. * Provide on- call support for critical Web3 bug bounty-related incidents. * Document and report on ... stakeholders. * Experience building relationships with product, engineering, and security teams. * Nice to haves:* * Participation in CTFs, bug bounty programs, or… more
- Coinbase (Annapolis, MD)
- …whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * ... verbal communication skills, with a bias toward open, transparent cultural practices. * Nice to haves:* * Experience building compliance systems * Exposure to… more
- Coinbase (Annapolis, MD)
- …- whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * Your ... world together drives you to excel in this role. * Nice to haves:* * Full-Stack software development experience *...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more
- Coinbase (Annapolis, MD)
- …- whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * Your ... world together drives you to excel in this role. * Nice to haves:* * You have gone through a...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more