- Children's Mercy Kansas City (Kansas City, MO)
- …lives of children beyond the walls of our hospital. Overview Service Operations Senior Analyst is a subject matter expert on all Tier 1 support processes. Serves as ... a Knowledge Base Admin and creates/reviews/approves and provides process training. Senior Analyst supports the department in project related work as new technologies… more
- Children's Mercy Kansas City (Kansas City, MO)
- …of children beyond the walls of our hospital. Overview Service Operations Analyst is responsible for day-to-day analysis, participation, and completion of Tier 1 ... at a larger scale. Provides system level monitoring using NOC monitoring tools. Provides guidance to and is an...and is an escalation resource for Service Operations Associate Analyst . This is a 3rd Shift, onsite role, with… more
- Children's Mercy Kansas City (Kansas City, MO)
- …children beyond the walls of our hospital. Overview The Service Operations Associate Analyst is responsible for day-to-day Service Desk Tier 1 support work that ... issues through Incidents, Requests, and support phone calls and/or chats. Associate Analyst follows established processes and procedures in the form of training… more