- TEKsystems (Overland Park, KS)
- …in Overland Park KS Top Skills - Must Haves + Network Monitoring of 5G Details The Tier 2 NOC Support Engineer is a technical escalation point and mentor for ... Tier 1 support . This role is responsible... Tier 1 support . This role is responsible for managing more complex...ACI. Required Qualifications * * 3+ years in a NOC , IT operations, or infrastructure support role.… more
- TEKsystems (Overland Park, KS)
- …(eg, ServiceNow) with clear categorization and impact statements. - Escalate incidents to Tier 2 support based on defined runbooks and escalation matrix. Runbook ... 1-3 years of experience in a telecom or cloud-based NOC environment. - Exposure to RedHat OpenShift (OCP) platform...resolutions during shifts. Collaboration & Reporting - Coordinate with Tier 2/ Tier 3 teams for unresolved/complex incidents.… more