- Meta (Albany, NY)
- …Team, responsible for scaled support for non-technical issues. As a Developer Support Operations Manager, you will help build and strengthen the Meta Horizon ... You will have extensive experience building effective and efficient developer or customer support solutions utilizing proven and emerging technologies. You are… more
- MTA (New York, NY)
- …is r esponsible for business and ERP systems analysis, QA, and front-line customer support of the ERP Purchasing and Inventory applications. Accountable for ... Director, Procurement Operations and Support Job ID: 10782...client service levels. + Achieves high ratings for PeopleSoft customer support services. + Avoids and/or reduces… more
- University of Rochester (Rochester, NY)
- …Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 100108 Support Operations -Fac & Svcs Work Shift: UR - Day (United States of ... to service calls, alarms, emergency response, critical and non-critical operations information within a 24 hour facility operation. They...with a summary email. If necessary, call in additional Customer Service Center staff to provide support … more
- Trinity Health (Albany, NY)
- **Employment Type:** Part time **Shift:** Rotating Shift **Description:** Operations Support Coordinator- St. Peter's Hospital-Per Diem- Mixed Shifts Provides ... administrative and clerical support to Trinity Health Clinical Engineering (THCE) Department staff,...Word, Excel, Power Point, etc. + Previous experience in customer service environment desirable. + Previous data entry experience… more
- Sharecare (Albany, NY)
- …initiatives. **Specific Skills/ Attributes:** + Proven experience in managing call center operations or a similar customer service/ support environment. + ... team. This role is integral in ensuring the success of our employee support call center, driving performance improvements, and fostering a positive and efficient… more
- Molina Healthcare (Rochester, NY)
- …* Provides management and oversight for operational teams that support one or more of the following activities: care review/utilization ... activities. * Ensures adequate staffing and service levels and maintains customer satisfaction by implementing and monitoring staff productivity and other… more
- VNS Health (Manhattan, NY)
- …equivalent work experience required Work Experience: + Minimum two years' experience in customer service or business operations required + Minimum one year ... the consumer's needs are understood and addressed to create a positive customer experience. + Establishes effective customer -focused working relationships with… more
- Verint Systems, Inc. (Albany, NY)
- …relationships and interactions with other internal departments such as Pre-Sales, Channels, Sales Operations , Product House, and Customer Support to name a ... region's Solutions Engineer(s) as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction… more
- Grameen America, Inc (New York, NY)
- …with clients for membership and business growth. + Provides a high level of customer service support when dealing with clients. + Resolves local concerns, ... of outreach activities in the African American community. This role will also support recruitment and retention of staff and clients and facilitate multiple outreach… more
- City of New York (New York, NY)
- …include, but are not limited to, the following: - Strategic Leadership with Customer Focus: Develop and execute the IT operations strategy, ensuring alignment ... a customer -centric approach in all service delivery aspects. - Customer -Centric Operational Excellence: Oversee the day-to-day operations of the Help… more