- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...needs of our Federal Government customers. We offer our full- time employees a competitive benefits package to include health,… more
- General Dynamics Information Technology (Chantilly, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT ... at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people...operate. At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure… more
- General Dynamics Information Technology (Arlington, VA)
- …Arlington, VA. At GDIT, people are our differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional ... to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,...in person, on the phone and/or email. + Be part of a team that supports and operates 24x7x365… more
- MPR Associates (Alexandria, VA)
- …incidents, and be proactive when dealing with user issues. In addition, the Service Desk Analyst will thrive as an integral part of a team whose efforts ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...provide emergency support to MPR staff. This is a full- time , exempt position in MPR's Alexandria, VA office reporting… more
- Koniag Government Services (Arlington, VA)
- Koniag Data Solutions, a Koniag Government Services company **,** is seeking a Part time Helpdesk Specialist - Intermediate with an active Secret clearance to ... support KDS and our government customer in Arlington, VA. This is a part time /as needed position. **Essential Functions, Responsibilities & Duties may include,… more
- Koniag Government Services (Vienna, VA)
- …spending accounts, paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the ... service desk as a part of the service desk team. **Shift:** Monday to Friday from 6am to 230pm. **Essential Functions, Responsibilities & Duties may… more
- IHG (Arlington, VA)
- …essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push ... walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they...loop in management when necessary. Stay safe all the time . Following our safety procedures, you'll report all incidents… more
- Chenega Corporation (Arlington, VA)
- …service level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... response and resolution times. + Monitor and analyze help desk performance metrics (eg, ticket volume, resolution time...problem-solving abilities. + Ability to work independently and as part of a team. **How you'll grow** At Chenega… more
- Coinbase (Richmond, VA)
- …alignment. Attendance is expected and fully supported. *Job Description* As a Senior IT Service Desk Engineer, you will play a key role in administering, ... as a technical escalation point for the Tier 1 Service Desk , your contributions to the ITSM...for this position can range as detailed below. Full time offers from Coinbase also include target bonus +… more
- General Dynamics Information Technology (Arlington, VA)
- …management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required Certifications:** ... Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System,Help Desk ...at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people… more