- Intermountain Health (Atlanta, GA)
- …follow-up, and resolving issues that delay or prevent payment of the patient 's account within Intermountain's policies and procedures. Scope 1.Analyze data, ... develop reports, review trends, and recommend enhancements as defined by the RI leadership team. Proactively seeks out positive or negative trends in charge/coding capture and editing processes to facilitate the sharing of best practice and performance… more
- State of Georgia (Fulton County, GA)
- …software to document calls made and received + Reviews PARIS and call center account data and customer profiles to assist with customer inquiries + Updates PARIS ... appropriate words, and correct grammar | Ability to remain patient , empathetic, calm, and composed while handling unexpected and/or...to determine when a call transfer to a Pension Analyst or more experienced Customer Care Specialist is necessary… more