- TD Bank (Fort Lauderdale, FL)
- …We do our best to communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer. All qualified ... areas, broader organization, and enterprise as appropriate. **U.S. Compliance Monitoring and Testing provides governance, oversight, and support for central… more
- CHS (Clearwater, FL)
- …results, trends and issues to Senior Management and clients. + On an ongoing basis, monitoring the phone system and Team queues to ensure that service levels ... **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor...+ Abandon Rate: For all calls reaching the Team's phone queues, less than 5% will result in the… more
- Humana (Tallahassee, FL)
- …Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, feedback and insights to achieve and ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...listen to a set of interview questions over your phone or text and you will provide recorded responses… more
- TD Bank (Fort Lauderdale, FL)
- …We do our best to communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer. All qualified ... dedicated to setting new industry standards. The Compliance Manager **-** Compliance Monitoring Programs will lead and enhance our Compliance Management System (CMS)… more
- Humana (Miami, FL)
- …part of our caring community and help us put health first** The Telephonic Call Center Specialist / Care Coach 1 assesses and evaluates member's needs and ... the care and wellbeing of members. Miami, FL Telephonic Call Center Specialist / Care Coach 1 + Inbound...Ensures member is progressing towards desired outcomes by continuously monitoring Member's case through use of assessment, data, and… more
- Mass Markets (Macdill AFB, FL)
- …RESPONSIBILITIES Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring ... regularly required to operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be required to move about… more
- Mass Markets (FL)
- …within our contact center. The ideal candidate will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance ... monitoring , report analysis, and workforce management within a call center environment. + Experience in a call...operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be… more
- Sharecare (Tallahassee, FL)
- …trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that accurate ... information is being articulated to patients and customers. + Monitors phone system and call volume throughout the day; ensure the phones have the proper… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- **SHIFT HOURS:** **8:00AM-4:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web chat services, as well as back-office services. ... missing documents and signature pages, fixing data. + Provides monitoring support and outreach for batch processing issues and...updates an existing case as applicable, to record each phone , email, or web chat communication with a customer.… more
- MyFlorida (Tallahassee, FL)
- …will be converted to your official application. + Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources ... This position is assigned to the Dispute Resolution and Monitoring (DRM) section of the Bureau of Exceptional Education...(http://www.sss.gov/) . If you experience problems applying online, please call the People First Service Center at ### The… more