- AECOM (Bradenton, FL)
- …**AECOM** is seeking Freeway Operators who are responsible for the principal monitoring of the freeway management systems (FMS) and must possess strong familiarity ... 2nd shift opportunities. Among other tasks, Freeways Operators' responsibilities include: + Monitoring the status of freeway using CCTV, Road Ranger Service Patrols,… more
- Otsuka America Pharmaceutical Inc. (Tallahassee, FL)
- **Job** **Summary** The Manager, Clinical Operations works closely with the OPDC Monitoring Oversight Lead to manage monitoring oversight activities including ... Clinical Monitoring Consultants (CMC) contracted to perform monitoring oversight duties as well as escalating issues related...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are… more
- TD Bank (Jacksonville, FL)
- …We do our best to communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer. All qualified ... Description Summary** The Senior Manager, Collections Strategy and Dealer Monitoring collaborates with Collections/Loan Servicing to propose and implement… more
- Molina Healthcare (Tampa, FL)
- …processes involved with Medicare Stars and Pharmacy quality operations. * Ensures that average phone call handle time, average speed to answer, and average hold ... prescription drug products, dosage forms and usage. * Experience designing, implementing, monitoring , and evaluating metrics that measure call center agent… more
- Insight Global (Clearwater, FL)
- …results, trends and issues to Senior Management and clients. On an ongoing basis, monitoring the phone system and Team queues to ensure that service levels ... (ie, percentage of call answered by a live operator in 45 seconds,...by number of calls handled and average length of call is reasonable based on each Team member's experience.… more
- Conduent (FL)
- …a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1** **For ... full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring… more
- Mass Markets (Macdill AFB, FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ... RESPONSIBILITIES Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring… more
- TEKsystems (Orlando, FL)
- …* Adhere to program compliance and quality standards (privacy, script adherence, recorded‑ call protocols) and participate in QA monitoring . * Collaborate ... products are eligible for copay support. This role is phone ‑intensive (up to 95% of the shift on calls),...call center experience (PBM/payor calling preferred); comfort with phone ‑based work for the majority of the shift. *… more
- RxBenefits (Jacksonville, FL)
- …keep staff motivated and optimize performance + Carry out supervision, coaching, call monitoring , training, reviewing, and disciplining of all operators/agents + ... knowledge and skills on the job + Perform supervision of timekeeping, QA call monitoring , and corrective/ disciplinary action for all representatives on team… more
- TEKsystems (Orlando, FL)
- …* Adhere to program compliance and quality standards (privacy, script adherence, recorded‑ call protocols) and participate in QA monitoring . * Collaborate ... products are eligible for copay support. This role is phone ‑intensive (up to 95% of the shift on calls),...the shift on calls), requires disciplined use of approved call guides, precise documentation in our systems, and professional… more