- TD Bank (Fort Lauderdale, FL)
- …We do our best to communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer. All qualified ... areas, broader organization, and enterprise as appropriate. **U.S. Compliance Monitoring and Testing provides governance, oversight, and support for central… more
- CHS (Clearwater, FL)
- …results, trends and issues to Senior Management and clients. + On an ongoing basis, monitoring the phone system and Team queues to ensure that service levels ... **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor...+ Abandon Rate: For all calls reaching the Team's phone queues, less than 5% will result in the… more
- Humana (Tallahassee, FL)
- …Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, feedback and insights to achieve and ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...listen to a set of interview questions over your phone or text and you will provide recorded responses… more
- TD Bank (Fort Lauderdale, FL)
- …We do our best to communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer. All qualified ... dedicated to setting new industry standards. The Compliance Manager **-** Compliance Monitoring Programs will lead and enhance our Compliance Management System (CMS)… more
- Humana (Miami, FL)
- …part of our caring community and help us put health first** The Telephonic Call Center Specialist / Care Coach 1 assesses and evaluates member's needs and ... the care and wellbeing of members. Miami, FL Telephonic Call Center Specialist / Care Coach 1 + Inbound...Ensures member is progressing towards desired outcomes by continuously monitoring Member's case through use of assessment, data, and… more
- Travel + Leisure Co. (Orlando, FL)
- …exceptional experiences for millions of travelers worldwide. Job Summary **The Call Transfer Team Lead** will be responsible for supporting, developing, training, ... and motivating newly onboarded Call Transfer associates who have completed their initial training....* Provides coaching, advice and guidance based on live monitoring findings, and delivers performance feedback to associates (40%)… more
- Mass Markets (Macdill AFB, FL)
- …RESPONSIBILITIES Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring ... regularly required to operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be required to move about… more
- Mass Markets (FL)
- …within our contact center. The ideal candidate will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance ... monitoring , report analysis, and workforce management within a call center environment. + Experience in a call...operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be… more
- Sharecare (Tallahassee, FL)
- …trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that accurate ... information is being articulated to patients and customers. + Monitors phone system and call volume throughout the day; ensure the phones have the proper… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- **SHIFT HOURS:** **8:00AM-4:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web chat services, as well as back-office services. ... missing documents and signature pages, fixing data. + Provides monitoring support and outreach for batch processing issues and...updates an existing case as applicable, to record each phone , email, or web chat communication with a customer.… more