- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... team of 15-25 entry-level front-line customer service agents responsible for inbound call handling. + Responsible for coaching and developing reports on customer… more
- Humana (Austin, TX)
- …Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, feedback and insights to achieve and ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...listen to a set of interview questions over your phone or text and you will provide recorded responses… more
- Allied Universal (Richardson, TX)
- …An integral part of our Center is Post Watch (TM) , a real-time schedule monitoring system that records the actual arrival and departure times of officers at their ... a replacement who meets the requirements of that post. **SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week):** + **Evening shift**… more
- Fun Town RV (Fort Worth, TX)
- …delegation. https://youtu.be/alU6JaDk-F4 Key Responsibilities:Inbound Communication Management + Answer phone calls in a prompt, friendly, and professional manner. ... create company entities in CRM by searching names or phone numbers. Create and assign tasks based on customer...Task Command Center and alert users of overdue tasks. Call Routing & Support + Hot transfer calls to… more
- American Humane (Austin, TX)
- …to production location. + Local, national and/or international travel will be required on- call , sometimes on short notice. + Monitoring of production work can ... Humane Society's renowned No Animals Were Harmed(R) program has multiple On- Call opportunities available with training. The organization is seeking individuals with… more
- Mass Markets (Killeen, TX)
- …RESPONSIBILITIES Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring ... regularly required to operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be required to move about… more
- Teleperformance USA (TX)
- …monitoring analyses of agent call data** + **Meet individual daily and weekly call monitoring quotas** + **Complete phone time based on schedule as ... defined by QA management** + **Accurately compile, distribute, and analyze daily, weekly and monthly QA reports by set deadlines as defined by QA manager** + **Complete all work assignments within deadlines given** + **Attend TP and client meetings and… more
- MD Anderson Cancer Center (Houston, TX)
- …to work on a weekly basis ( 3 months. *KEY FUNCTIONS:* 1. *Discharge phone call program:* a. Responds telephonically or by online communications to clinical ... further needs. l. Provides appropriate documentation on all materials in discharge phone call program and electronic medical record. 2*. Knowledge Acquisition… more
- Mass Markets (TX)
- …within our contact center. The ideal candidate will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance ... monitoring , report analysis, and workforce management within a call center environment. + Experience in a call...operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be… more
- AbbVie (Austin, TX)
- …and/or questions + Project a professional and positive company image through all phone interactions + Manage inbound and outbound call activity effectively, ... inbound call volume when necessary + Navigate phone conversations with approved best practices and according to...tools + Maintaining strict quality control standards and performance monitoring + Providing input on quality of calls, job… more