- Sharecare (Austin, TX)
- …trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that accurate ... information is being articulated to patients and customers. + Monitors phone system and call volume throughout the day; ensure the phones have the proper… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- **SHIFT HOURS:** **9:00AM-5:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web chat services, as well as back-office services. ... missing documents and signature pages, fixing data. + Provides monitoring support and outreach for batch processing issues and...updates an existing case as applicable, to record each phone , email, or web chat communication with a customer.… more
- PenFed Credit Union (San Antonio, TX)
- …successfully complete the member service training program including on-the-job training and call monitoring . Starting rates will range from $19.00 and $22.00 ... management skills required. + Ability to work in a fast-paced, phone queue/ call center environment environment. + Demonstrated proficiency in standard business… more
- Mass Markets (TX)
- …analytical and problem-solving skills. + Strong attention to detail for accurate call monitoring and evaluation. + Effective verbal and written communication ... role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring … more
- Allied Universal (Richardson, TX)
- …programs, company discounts, perks, and more. Allied Universal(R) is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. ... The Call Center Representative handles a high volume of both...assist with Post Watch (TM) , a real-time schedule monitoring system, by contacting posts to verify the guard's… more
- Veterans Affairs, Veterans Health Administration (El Paso, TX)
- …canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; ... monitoring both inpatient and outpatient appointments for areas of...patient records. They perform front desk duties, receives telephone call , and visitors to the MSA unit. They make… more
- Pearl Interactive Network (El Paso, TX)
- …performance trends, measure quality, and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics and ... team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work types to assess customer service… more
- Eaton Corporation (Austin, TX)
- …analyzing and recommending solutions to meet customer's needs; manage daily phone and email activity while providing directions, solutions and recommendations; ... technical support engineers. **In this function you will:** * Call on electrical engineers at related consulting firms across...to assist with the layout and design control and monitoring systems using Eaton's assembly and component products *… more
- Sunnova Energy International Inc. (Houston, TX)
- …As a Technology Support Specialist, you will be responsible for providing daily phone support to Sunnova' s customers, identifying customer system issues and the ... to troubleshoot and attempt remote repair as appropriate using available online monitoring tools and Salesforce data, and educating customers on normal system… more
- ASM Global (Houston, TX)
- …team. Under general supervision, the Command Center Operator is responsible for monitoring the security surveillance system on the facility and surrounding grounds, ... monitoring all access control systems and the dispatching of...reports and recommendations. + Answer emergency, non-emergency and administrative phone lines and provide an appropriate response as required… more