- American Express (New York, NY)
- …and resolution times. + Establish and reinforce best practices for production support and incident management . + Implement best in class monitoring ... best practices and drive operational efficiency + Lead, inspire and mentor a production support team whose responsibilities include: + Acting as the primary… more
- Coinbase (Albany, NY)
- …ceremonies, backlog refinement and reporting in Jira. * Knowledge of production Support , incident and defect management processes. * Desire to ... business requirements into technical solutions that can scale and support the growth of the company. You will join...Management , Automated Testing, Incident and Defect Management ). * Troubleshoot and fix production issues,… more
- Coinbase (Albany, NY)
- …ceremonies, backlog refinement and reporting in Jira. * Knowledge of production Support , incident and defect management processes. * Desire to ... * Conduct solution walkthroughs, application demos and user training sessions. * Support change management documentation including runbooks. *What we look for… more
- City of New York (New York, NY)
- …tickets to and transfers tickets accordingly, and in a timely manner. - Support Production Control Tasks including mainframe batch jobs. - Operate efficient ... IT Service Management (ITSM) Manager, the Service Management and Production Control Analyst will be...work outside the business hours (including weekend) to provide support for the incident response(s) as needed… more
- City of New York (New York, NY)
- …with team members and management . - Keep end-user abreast of current incident and service request status. - Document support issues and resolutions. - ... issues. - Operate efficient and effective reporting on incident and problem management , where possible utilizing...- Minimum 6+ years of hands-on experience with Application Production Support . - Minimum 3+ years of… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …place to maintain platform stability + Provides oversight of all production support activities including change management , incident management , and ... portfolio while managing multiple competing priorities, covering project, maintenance, and production support work. + Oversees data governance processes, record… more
- Ducommun (Coxsackie, NY)
- Production Spray Painter Job Summary & Essential Functions: The following describes in general terms the purpose and scope of the position. This occupation requires ... understanding of rework procedures. . May perform such work incident to work described above, such as touchup, masking,.... Maintains a high level of 6S involvement. . Support Lean initiatives by participating in CI events and/or… more
- SMBC (New York, NY)
- …follow the sun, proactive and automated support environment and procedures. * Incident Management : Develop and implement incident management ... employees. **Role Description** We are seeking a Head of Production Support to lead our production...preferably Fixed Income and Rates. * Strong understanding of incident management and root cause analysis leveraging… more
- Cognizant (Albany, NY)
- …chaotic situations, involving multiple stakeholders and focus on bringing resolution to the production incident in a timely manner. . Understand and clearly ... **Responsibilities:** . Clear understanding of ServiceNow platform knowledge, license management , opening ServiceNow Hi support tickets, escalating performance… more
- MUFG (New York, NY)
- …troubleshooting, installation, system maintenance, incident management , change management , customer service and support . + Typically possesses a minimum ... more details. **Job Summary:** Provide Video Conference and IT support to multiple sites in a territory or geographic...performance. + Maintain ticketing queue with a focus on incident management , ticket prioritization, escalations and closing… more