- Citigroup (Irving, TX)
- …support + **5%** : Issue management and remediation + **10%** : Production support , incident management , and business queries **Qualifications:** ... and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management . As a bank with a brain and a soul, Citi creates… more
- Coinbase (Austin, TX)
- …ceremonies, backlog refinement and reporting in Jira. * Knowledge of production Support , incident and defect management processes. * Desire to ... business requirements into technical solutions that can scale and support the growth of the company. You will join...Management , Automated Testing, Incident and Defect Management ). * Troubleshoot and fix production issues,… more
- JPMorgan Chase (Houston, TX)
- …of full stack technology systems, applications, or infrastructure + Owns and drives incident management communication with production management , ... of the Information Technology Infrastructure Library (ITIL) framework + Experience with Incident Management in an enterprise scale environment + Proven… more
- Citigroup (Irving, TX)
- …Actively participate in and support regional, global, and Executive Management Team (EMT)/ Production Support (PS) organization-level table-top exercises ... Expertise** : Deep understanding of incident and crisis management principles, including ownership, classification, initial support , escalation/notification,… more
- Coinbase (Austin, TX)
- …ceremonies, backlog refinement and reporting in Jira. * Knowledge of production Support , incident and defect management processes. * Desire to ... * Conduct solution walkthroughs, application demos and user training sessions. * Support change management documentation including runbooks. *What we look for… more
- Bank of America (Plano, TX)
- …Dynatrace, Glassbox, Remedy **Skills:** + Adaptability + Analytical Thinking + Influence + Production Support + Risk Management + Automation + Collaboration ... Payments and Transfers Production Support Specialist Charlotte, North Carolina;Jacksonville,...business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management … more
- CVS Health (Austin, TX)
- …focus, you will be a vital part of our core ITSM functions, including Major Incident Management to resolve critical outages, Reactive Problem Management to ... approach to problem-solving. Collaborating with various engineering, product, and support teams, you'll identify incident trends and...Problem Management :** + Join forces with major incident management in Root Cause Analysis (RCA)… more
- PNC (Dallas, TX)
- …teams to ensure changes are implemented in order to maintain a stable production environment. * Incident detection, resolution and/or escalation. Analyze and ... and understand logs Experience in upgrading operating systems Prior lead experience Production experience support , prior developer experience nice to have Able… more
- BP Americas, Inc. (Houston, TX)
- **Entity:** Production & Operations **Job Family Group:** Business Support Group **Job Description:** **Role Synopsis** We are seeking a highly motivated, ... and office-based personnel + Drive technology improvement and adoption in work management execution, production analysis, and cost performance + Build alignment… more
- ManpowerGroup (Plano, TX)
- … documentation to maintain operational efficiency. + Initiate and lead the incident management process when business-as-usual is impacted. + Monitor daily ... leader in the financial services industry, is seeking a Production Services Specialist to join their team. As a...tools like Informatica. + Good understanding of ITIL concepts, incident management , and project management .… more