• EOC Incident Management - Watch…

    ASM Research, An Accenture Federal Services Company (Ashburn, VA)
    …to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production , development, and test environments in ... community. 6) Define and document metrics to judge efficiency and effectiveness of Incident Management Process. Examples: Mean Time to Repair, Mean Time Between… more
    ASM Research, An Accenture Federal Services Company (05/24/25)
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  • Senior Systems Analyst, Enterprise Apps (Treasury)

    Coinbase (Richmond, VA)
    …ceremonies, backlog refinement and reporting in Jira. * Knowledge of production Support , incident and defect management processes. * Desire to ... business requirements into technical solutions that can scale and support the growth of the company. You will join...Management , Automated Testing, Incident and Defect Management ). * Troubleshoot and fix production issues,… more
    Coinbase (08/09/25)
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  • Product Manager - Finance Systems

    Coinbase (Richmond, VA)
    …ceremonies, backlog refinement and reporting in Jira. * Knowledge of production Support , incident and defect management processes. * Desire to ... * Conduct solution walkthroughs, application demos and user training sessions. * Support change management documentation including runbooks. *What we look for… more
    Coinbase (08/09/25)
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  • Operations Engineering Advisor - Enterprise…

    Fannie Mae (Reston, VA)
    …response to incidents. *THE IMPACT YOU WILL MAKE* The Operations Engineering Advisor - Production Support Services role will offer you the flexibility to make ... in a 24/7/365 environment using the standard Fannie Mae incident management processes and inform management...6+ years of working experience with applications in a production support environment using above technologies, SOA,… more
    Fannie Mae (06/18/25)
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  • ITSM Analyst

    PenFed Credit Union (Mclean, VA)
    …weekly and monthly meetings related to Incident , Problem and Change Management . + Identify production environment stability trends. Escalate concerns through ... with other IT staff, to appropriately prioritize scheduling of production implementations, incident remediation changes and problem...required. + Proficient in Change Management , Problem Management , and Incident Management in… more
    PenFed Credit Union (06/11/25)
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  • Director, ITSM

    PenFed Credit Union (Mclean, VA)
    …and monthly meetings related to Incident , Problem and Change Management . Identify production environment stability trends. Escalate concerns through the ... requires extensive experience in leading and maturing ITIL-based processes, specifically in Incident Management , Change Management and Problem Management more
    PenFed Credit Union (06/20/25)
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  • Operations Engineering Advisor - Enterprise…

    Fannie Mae (Reston, VA)
    …*Minimum Required Experiences* * 6 years of experience Operations Engineering in a Production Support environment * 6 years of working experience with ... knowledge of principles, advanced techniques, and theories while determining incident response plans, policies, and procedures for Fannie Mae,...applications in a production support environment using, SOA, Java, Python… more
    Fannie Mae (06/20/25)
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  • Desktop Support Analyst, End User…

    Owens & Minor (Richmond, VA)
    …+ **Record Interactions:** Record all interactions with customers in an incident management tracking tool (ServiceNow) to ensure accurate documentation ... management , including installations, upgrades, and troubleshooting. + Experience with incident management tools, such as ServiceNow, is preferred. + Strong… more
    Owens & Minor (07/27/25)
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  • Sr Director, Product Management - AI…

    PagerDuty (Richmond, VA)
    …of Product Management , set the strategic direction with your peers leading Incident Management and AIOps, and inspire a high-performing team to deliver ... + Experience building and delivering business results from AI/ML, observability, or incident management products. + Experience scaling product ecosystems through… more
    PagerDuty (08/08/25)
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  • CSOC Tier 2 Analyst (24x7x365)

    General Dynamics Information Technology (Springfield, VA)
    …Family:** Engineering (General) **Skills:** Cybersecurity, Incident Response,Security Incident Response **Certifications:** Certified Incident Management ... of incidents. + Collaborates with appropriate authorities in the production of security incident reports. + Categorizes...the Government generates and updates reports in the Joint Incident Management System (JIMS), Incident more
    General Dynamics Information Technology (06/03/25)
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