- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production , development, and test environments in ... community. 6) Define and document metrics to judge efficiency and effectiveness of Incident Management Process. Examples: Mean Time to Repair, Mean Time Between… more
- Coinbase (Richmond, VA)
- …ceremonies, backlog refinement and reporting in Jira. * Knowledge of production Support , incident and defect management processes. * Desire to ... business requirements into technical solutions that can scale and support the growth of the company. You will join...Management , Automated Testing, Incident and Defect Management ). * Troubleshoot and fix production issues,… more
- Coinbase (Richmond, VA)
- …ceremonies, backlog refinement and reporting in Jira. * Knowledge of production Support , incident and defect management processes. * Desire to ... * Conduct solution walkthroughs, application demos and user training sessions. * Support change management documentation including runbooks. *What we look for… more
- Truist (Richmond, VA)
- … support or related technical roles. 3. Experience in managing incident management , triage, and production support functions for both on-premise and ... shift (United States of America) **Please review the following job description:** The Production Support Engineer III is responsible for ensuring the operational… more
- CVS Health (Richmond, VA)
- …focus, you will be a vital part of our core ITSM functions, including Major Incident Management to resolve critical outages, Reactive Problem Management to ... approach to problem-solving. Collaborating with various engineering, product, and support teams, you'll identify incident trends and...Problem Management :** + Join forces with major incident management in Root Cause Analysis (RCA)… more
- PenFed Credit Union (Mclean, VA)
- …weekly and monthly meetings related to Incident , Problem and Change Management . + Identify production environment stability trends. Escalate concerns through ... with other IT staff, to appropriately prioritize scheduling of production implementations, incident remediation changes and problem...required. + Proficient in Change Management , Problem Management , and Incident Management in… more
- PenFed Credit Union (Mclean, VA)
- …and monthly meetings related to Incident , Problem and Change Management . Identify production environment stability trends. Escalate concerns through the ... requires extensive experience in leading and maturing ITIL-based processes, specifically in Incident Management , Change Management and Problem Management… more
- Owens & Minor (Richmond, VA)
- …+ **Record Interactions:** Record all interactions with customers in an incident management tracking tool (ServiceNow) to ensure accurate documentation ... management , including installations, upgrades, and troubleshooting. + Experience with incident management tools, such as ServiceNow, is preferred. + Strong… more
- General Dynamics Information Technology (Springfield, VA)
- …Family:** Professional Engineering **Skills:** Cybersecurity, Incident Response,Security Incident Response **Certifications:** Certified Incident ... of incidents. + Collaborates with appropriate authorities in the production of security incident reports. + Categorizes...the Government generates and updates reports in the Joint Incident Management System (JIMS), Incident … more
- William C Brown Inc (Springfield, VA)
- …and when approved by the Government generates and updates reports in the Joint Incident Management System (JIMS), Incident Case Management System ... for a Cyber Security Engineering Specialist III to provide support for our customers. What You'll Get to Do:...of incidents + Collaborates with appropriate authorities in the production of security incident reports + Categorizes… more