- Mass Markets (Mesilla, NM)
- …the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and...plans. + Ensure compliance with client requirements and internal QA standards. + Prepare and present quality … more
- Mass Markets (Las Cruces, NM)
- …updates and key initiatives clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. + Lead quality ... environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal… more
- Mass Markets (Las Cruces, NM)
- …such as QA , Training, IT, and Recruiting. + Implement and audit quality assurance strategies to maintain service excellence. + Manage hiring, onboarding, ... environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the… more
- Mass Markets (Las Cruces, NM)
- …originating from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to ... direct reports. You will also work closely with the Operations Manager, ensuring the overall adherence to corporate policies...Work with other departments in the organization, such as quality assurance , training, IT, and recruiting. +… more
- Salado Isolation Mining Contractors (Carlsbad, NM)
- …and coordination with various site organizations, eg, Engineering, Work Control, Operations , QA , Maintenance, Packaging and Transportation, and Regulatory ... successful completion of Engineer in Training examination for a baccalaureate or associate degree requirement, (2) Related experience may substitute for education at… more
- Mass Markets (Las Cruces, NM)
- …environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the ... internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance… more