- Biomat USA, Inc. (Channelview, TX)
- …solutions and services in more than 110 countries and regions. **Plasma Center Quality Systems Manager (QSM)** **PRIMARY RESPONSIBILITIES** : + Evaluates ... at the plasma donor center . + Maintains oversight of the center 's quality management system and ensures continuous quality improvement, by addressing… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job ... feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality … more
- Biomat USA, Inc. (Odessa, TX)
- …of the product. **Other Responsibilities for Role:** + Documents and tracks/trends center quality incidents and follows-up on incidents/errors as required; ... actions. **Primary Responsibilities for Role:** + Independent level of quality inspection and control - ensures center ...of quality inspection and control - ensures center compliance with quality standards and regulations.… more
- Mass Markets (Killeen, TX)
- …BPO contact center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts. This is a key ... the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in...a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and… more
- Mass Markets (Killeen, TX)
- …the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure ... compliance with client standards, and drive continuous improvement in service quality . To be considered for this role, you must complete a full application on our… more
- Teleperformance USA (Mcallen, TX)
- **Category :** ** Quality Assurance** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business ... QA team calibrations to track results and attendance** + ** Quality Assurance CSAT calibration process with clients, monitoring services...be at least 18 years old** + **Previous call center experience with four (4) or more of the… more
- Beacon Mobility (Houston, TX)
- …Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist ... agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule adherence,… more
- CSL Plasma (Weslaco, TX)
- …and local regulations. + Participate in collecting and analyzing data to maintain center quality , efficiency, and profitability. + Collaborate with the center ... of the center manager, you will have ultimate responsibility of entire center operations, including production, quality compliance, finance, HR and IT. This… more
- CSL Plasma (Laredo, TX)
- …high medical standards and ensures that cGMPs are adhered to through involvement with center management, center quality unit, and overall center ... and Medical Staff Associates. Usually serves as the primary center physician registered as the Laboratory Director with CLIA....each meeting. May serves as a member of the Quality Assurance Team. Acts as a liaison between the… more
- Houston Methodist (Katy, TX)
- …planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual (English/Spanish) preferred ... At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling,… more
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