- Southern California Edison (Irwindale, CA)
- …meet or exceed key performance indicators (KPIs), such as customer satisfaction, resolution time, first-call resolution rates, billed revenue, delayed billing, ... outstanding receivables, and net write-off. + Handling escalated and complex customer and/or operational issues, ensuring timely and effective resolutions. Collaborating with internal stakeholders to align strategies and optimize processes for improved… more
- The Boeing Company (El Segundo, CA)
- …leadership teams to provide support in designing for manufacturability and resolution of complex non-conformance resolution during all working shifts ... + Work with Manufacturing team to scale design as required across program portfolios - establish processes and standards within your team to support this effort + Work in conjunction with Program Management to meet execution milestones and address… more
- Niagara Bottling LLC (Ontario, CA)
- …to develop and execute projects involving continuous improvement, upgrades, and the resolution of re-occurring problems + Rapid identification of machine problems to ... respect to others and confronts interpersonal issues directly + Prioritizes resolution of customer issues effectively + Responds promptly and honors commitments… more
- GE Vernova (CA)
- …issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution . + Build strong executive and operational relationships within customer ... renewals by demonstrating value delivered and ensuring customer satisfaction. + **Issue Resolution & Continuous Improvement** + Help lead Root Cause Analysis (RCA)… more
- Niagara Bottling LLC (Diamond Bar, CA)
- …around data, performance, scheduling and file transmissions. Coordinate and communicate resolution on issues with IT support teams, vendors and business teams. ... respect to others and confronts interpersonal issues directly + Prioritizes resolution of customer issues effectively + Responds promptly and honors commitments… more
- CVS Health (Sacramento, CA)
- …testing (UAT) with business stakeholders and end users + Document defects, track resolution , and validate fixes prior to release + Oversee pilot rollouts and gather ... data flows, and technical specifications + Lead troubleshooting and issue resolution for platform and integration issues + Coordinate vendor technical reviews… more
- ITT (Valencia, CA)
- …relationship. + Ensure timely, accurate and compliant quotes, order entry, and issue resolution . + Leads team to follow order status and proactively identifies and ... mitigates risks before they impact the customer or ITT. + Support resolution of payment issues and bad debt recovery. + Leverages knowledge of the customer and… more
- Coinbase (Sacramento, CA)
- …owning the full lifecycle of an issue from initial triage through to resolution . * Partner directly with Engineering to troubleshoot and resolve complex on-chain and ... platform-level issues, providing clear, concise analysis to accelerate resolution . * Assist in the execution of core token events, including vesting releases and… more
- Cisco (San Jose, CA)
- …excellence and inspire customer success + Take ownership, lead, and drive resolution of critical customer escalations + Subject matter expert in routing ... that drive customer success + Identify systematic issues, initiate and drive resolution of long-term solutions to improve customer experience and product stability.… more
- The Raymond Corporation (Lathrop, CA)
- …a timely manner. * Prioritize incomplete and aging work orders through to resolution . * Processor will work with accounting department on credits and invoice ... disputes to resolution . Required Skills/Abilities: * Excellent written and verbal communication skills * Excellent Organizational Time Management skills * Ability to… more