- GitHub (CA)
- …initiatives (eg, GitHub Actions templates, reusable workflows, automation guides) to reduce resolution time. EPD Collaboration & Feedback Loop + Act as Directly ... via ticketing systems and live Zoom sessions, emphasizing fast, proactive resolution . + Mentor Support Engineers on ticket handling, troubleshooting, and GitHub… more
- Zions Bancorporation (Walnut Creek, CA)
- …and servicing the treasury needs of clients. + Tracks client-related issues to resolution , including those handed off to other teams for action and ensures client ... client product and relationship management skills. + Excellent influence, problem resolution , customer service and communication skills, both verbal and written. +… more
- Datavant (Sacramento, CA)
- …risks, architectural dependencies or decision gaps** , and drive resolution across cross-functional stakeholders with minimal handholding. + **Address friction ... - and address them before they impact delivery. You bring clarity and resolution even in high-conflict or high-ambiguity situations. + **You maintain a systems-level… more
- Sharp HealthCare (San Diego, CA)
- …on claims testing and quality assurance activities and assisting in defect resolution .Assists in identifying impact of solutions on existing and future systems. May ... closely with management to provide education and otherwise facilitate the resolution of problems.Works with client leadership in obtaining input on projects… more
- General Atomics (Poway, CA)
- …piloted aircraft and tactical reconnaissance radars, as well as advanced high- resolution surveillance systems. This position typically reports to a senior program ... + Interact with internal and external representatives at various levels concerning resolution of technical and scheduling issues. Act as primary contact for program… more
- Wolters Kluwer (Sacramento, CA)
- …and provide in-depth solutions. + Conduct advanced troubleshooting and problem resolution . + Assist in refining customer service processes and procedures. + ... to junior associates. + Handle escalated customer issues and ensure proper resolution . + Perform detailed analysis of customer feedback and suggest improvements. +… more
- Gilead Sciences, Inc. (La Verne, CA)
- …Creation, execution of Cleaning Validation Protocols, including identification and resolution of non-conformances/deviations. . Assist in preparation of regulatory ... protocols and associated validation lifecycle documentation, including identification and resolution of non-conformances /deviations. . Automated equipment and system… more
- Coinbase (Sacramento, CA)
- …* Participate in an on-call support rotation to provide timely troubleshooting and resolution of urgent issues. *What we look for in you (ie. job requirements):* ... of the stack * This role requires on-call availability to ensure swift resolution of issues outside regular business hours. *Nice to haves:* * Experience designing… more
- Ford Motor Company (Long Beach, CA)
- …recurring customer pain points, develop effective solutions, and ensure a seamless resolution process for complex issues. + **Documentation and Training** : Develop ... : Establish key performance indicators to measure support team performance, including resolution times and issue volume. Regularly track and analyze these metrics,… more
- CTG (Woodland, CA)
- …Implement and manage CAPA (Corrective and Preventive Actions) and problem resolution * Lead quality documentation, nonconformance reports, inspection activities, and ... Act as the Quality Help Desk and customer complaint contact for problem resolution , questionnaires, certificates, and surveys * Perform internal audits in support of… more