- Microsoft Corporation (Los Angeles, CA)
- …accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, ... applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations. + 2+ years of Experience… more
- CVS Health (Sacramento, CA)
- …9am-1pm **Position Summary** Responsible for Oversight of that that investigates and resolution of appeals scenarios for all products, which may contain multiple ... able to maintain compliance turn-around times, with accurate case resolution or research. Remain a part of the solution...teams to create, populate, and trend reports to find resolution to escalated cases. + Identify potential risks and… more
- Canon USA & Affiliates (San Jose, CA)
- …of on the job training - Must have analytical skills for problem analysis and resolution - Decide on problem solving road map and follow methodical means to ... resolution - Decide and recommend spare and consumable parts...include working in highly time sensitive situations requiring quick resolution including equipment problems. We are providing the anticipated… more
- SF Fire Credit Union (San Francisco, CA)
- …to ensure our members are provided with world class service and first call resolution . What You'll Be Doing + Provide tier 2 operational support and direct member ... completion + Escalate issues to appropriate department and ensure proper end-point resolution + Maintain communications with members during the issue resolution … more
- Ryder System (Sacramento, CA)
- …._ **Job Description** : **Summary** Focus on cross-functional issue tracking, resolution , and process optimization from checkout to outbound shipping and invoicing. ... and/or with carriers, articulate the problem, then develop solutions to drive resolution . Solutions may include new system requirements, bug fixes, and/or changes to… more
- IBM (Costa Mesa, CA)
- …with other support operations/organizations to prioritize and diagnose problems to resolution . * Communicates action plans to the customer or IBM representative ... to interact withenterprise customers, understand their issues, and guide them to resolution . Review diagnostic information to assist in isolation of a problem cause… more
- Cardinal Health (Fresno, CA)
- …The AR Insurance Collector is responsible for the timely follow-up and resolution of insurance claims. This role ensures accurate and efficient collection of ... + Review aging reports and work insurance accounts to ensure timely resolution and reimbursement. + Contact insurance companies via phone, portals, or email… more
- LA Care Health Plan (Los Angeles, CA)
- …and appeals exercising strong independent judgment. This position will provide resolution of complaints in compliance with Centers for Medicare and Medicaid ... and routes complaints to appropriate internal department for investigation and resolution , exercising strong independent judgment. Ensures integrity of A&G database… more
- Lumen (Sacramento, CA)
- …performing advanced remote diagnostics, and escalating trouble to ensure timely resolution . Technicians utilize tools like SolarWinds and Web Helpdesk to monitor ... equipment/network restoration, recognizing potential jeopardy conditions and ensuring timely resolution of customer-reported trouble. + Manage circuits ranging from… more
- IBM (Costa Mesa, CA)
- …with other support operations/organizations to prioritize and diagnose problems to resolution . . Communicates action plans to the customer or IBM representative ... with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation… more