- IBM (San Jose, CA)
- …with other support operations/organizations to prioritize and diagnose problems to resolution . * Communicates action plans to the customer or IBM representative ... to interact with enterprise customers, understand their issues, and guide them to resolution . * Review diagnostic information to assist in isolation of a problem… more
- RTX Corporation (El Segundo, CA)
- …+ Candidates in this position must be able to participate in the resolution of technical issues with respect to product processes, systems and deliverables in ... improvement plans + Lead and participate on multi-functional teams in problem resolution and continuous improvement activities with an emphasis on six sigma, lean… more
- Sedgwick (Sacramento, CA)
- …to provide oversight, and directs the handling to achieve the best possible resolution . + Acts as the organizational subject matter expert for line of business ... recommends and directs action plans for issue or case resolution . + Articulates and documents clear and concise file...allow stakeholders to understand the issues and path to resolution . + Ability to clearly and effectively communicate complex… more
- IBM (San Jose, CA)
- …with other support operations/organizations to prioritize and diagnose problems to resolution . * Communicates action plans to the customer or IBM representative ... with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation… more
- Intuit (Sacramento, CA)
- …a customer's issue from the moment it's escalated, serving as the final resolution path. You will be instrumental in eliminating fragmented experiences and lengthy ... their business faster than ever before. **Responsibilities** + **Customer Resolution :** Act as the final resolution path...+ **Customer Resolution :** Act as the final resolution path for customers with complex or escalated product… more
- Acxiom (Sacramento, CA)
- …leading referential ID and associated data products for identity resolution , enrichment, segmentation, activation, measurement, and collaboration across the MADTech ... innovation roadmap for Real ID as a standard identity currency for identity resolution and identity management. o Define and drive the product innovation roadmap for… more
- Cardinal Health (Sacramento, CA)
- …the insurance collection follow-up team to ensure timely and accurate resolution of outstanding insurance claims. This role leads development, performance ... and collection targets. + Develop and implement processes to improve claim resolution timelines and reduce denials and underpayments. + Provide training, mentorship,… more
- US Tech Solutions (Sunnyvale, CA)
- …issues, traceability gaps, and non-compliance with defined standards. **Issue Resolution & Execution** + Drive identified data discrepancies and traceability ... + Track bugs and data issues from identification through resolution , ensuring root causes are addressed. + Partner with...guidance, follow-ups, and escalation as needed to ensure timely resolution of data issues. + Act as the primary… more
- Palo Alto Networks (Santa Clara, CA)
- …Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their ... best practices + Take ownership of support cases from initiation to resolution , ensuring meticulous documentation of all troubleshooting steps, timely updates, and… more
- Highmark Health (Sacramento, CA)
- …analysis, requirements definition and documentation, system design, and problem resolution . The analyst communicates with system end-users to understand issues ... to meet end-user needs, and implements new technologies. + **Problem Resolution & Support:** Consistently facilitates issue resolution (both project… more