- ADP (Allentown, PA)
- **ADP is hiring a Resolution Support Specialist I.** In this position you will respond to requests for research and issue resolution that require research ... In addition you will work on special projects that support client satisfaction and retention. To succeed in this...solid decision making to determine the best path to resolution . You take the initiative to seek answers, solutions,… more
- Penn Medicine (Philadelphia, PA)
- …future each day. Are you living your life's work? Job Title: Accounts Resolution Specialist I Department: Ophth Clinical Support SEI Location: Penn Presbyterian ... 39th Street Hours: Full Time Summary: + The Account Resolution Specialist I reports to the Supervisor of Billing;...responsibilities are to facilitate activities necessary to a successful resolution of accounts. This position will work out of… more
- Select Medical (Mechanicsburg, PA)
- …and that problems are logged and assigned to an available Help Desk staff member for resolution . The Support Specialist I reports to the Help Desk Manager. The ... orientation program -Team-oriented environment -Hands-on training to help desk The Support Specialist is responsible for delivering quality customer service by… more
- PNC (PA)
- …activities strong analytical and problems solving skills . - Production system problem resolution and support . - Strong verbal and written communications skills ... Prepares technical and procedural documentation required. + Facilitates complex problem resolution . + Provides technical guidance and support to colleagues.… more
- Deloitte (Philadelphia, PA)
- …(SLAs), leads root cause analysis, and drives operational improvements and successful case resolution . The POD Lead also mentors junior support staff, maintains ... for NetSuite ERP. + Manage escalation of incidents, prioritize support cases, and ensure timely resolution aligned...incidents, prioritize support cases, and ensure timely resolution aligned with SLAs. + Troubleshoot and resolve complex… more
- Highmark Health (Harrisburg, PA)
- …functionality to meet end-user needs, and implements new technologies. + **Problem Resolution & Support :** Consistently facilitates issue resolution (both ... analysis, requirements definition and documentation, system design, and problem resolution . The analyst communicates with system end-users to understand issues… more
- Vontier (Harrisburg, PA)
- …internal stakeholders, customers and service contractors regarding on-site findings and resolution + Support PSS/Engineering as requested for onsite testing, ... data collection, testing and onsite service and troubleshooting. **Key Responsibilities** + Support the on-site field service activities as the resident expert on… more
- Evolent (Harrisburg, PA)
- …recurrence of incidents. **What You Will Be Doing:** + Provide first-level support , including problem replication, triage, and resolution of issues, the ... resolve support tickets + Respond to escalations and incidents, providing support toward resolution , and notifying stakeholders of progress during business… more
- Guthrie (Sayre, PA)
- …invoices that have been thoroughly researched and/or were unable to reach payment resolution . Documents support on request forms and performs adjustments within ... correction. Teams with Insurance Billing Specialist II and Denial Resolution staff to work projects, request guidance on more...or submission issues. 2. Works closely with a Denial Resolution Specialist or Billing Specialist II mentor to cross… more
- UPMC (Pittsburgh, PA)
- …+ Independently resolve technical issues and mentor associate-level staff with issue resolution . Provide ongoing support for critical systems and respond to ... issues independently. Responsible for assisting less experienced staff with end-user support issues. Responsible for ensuring there is resolution or that… more