- TD Bank (Harleysville, PA)
- …experience + Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items ... (1) building trust with educational content & tools, (2) providing consultative support , and (3) advocating with proactive insights & recommendations + Acquires and… more
- Cornerstone onDemand (Philadelphia, PA)
- …mitigation strategies. + Collaborate with partner delivery resources on the resolution of delivery-related escalations and ensure timely and effective communication. ... satisfaction is maintained throughout the service lifecycle. **Roadblock Removal & Issue Resolution :** + Act as an advocate for partners within the internal… more
- Cardinal Health (Harrisburg, PA)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** Responsible for answering inbound calls from customers to… more
- Fiserv (Harrisburg, PA)
- … Support and participate in Disaster Recovery exercises and provide on call support + Perform problem analysis and resolution + Ensure availability and ... procedures; assists Operation and Development teams in problem determination and resolution ; closely works with other teams in defining and implementing technical… more
- Cardinal Health (Harrisburg, PA)
- Cardinal Health Sonexus (TM) Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and ... Coordinator, Individualized Care supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules. This role… more
- Omnicell (Pittsburgh, PA)
- …customer experience at Omnicell. **What You'll Do** **Purpose:** Lead the resolution of our highest-priority customer issues while driving long-term improvements ... stakeholders (including EVP-level leaders) and customers on issue status and resolution progress. + **Deliver insights** - Produce weekly, monthly, and quarterly… more
- UPMC (Pittsburgh, PA)
- …services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient ... satisfaction. Support clinical care and ancillary services by alleviating inconvenience,...assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience. +… more
- Merck (West Point, PA)
- … Support tier management and escalations for transactional issue resolution . + Collaborate with cross-functional teams to identify process-driven opportunities to ... Business Processes for the assigned focus area. + Drive business challenges to resolution with system solutions across our company's GCS. + Support business… more
- Ensono (Philadelphia, PA)
- …prompt and accurate responses by leading the payroll team, monitoring issue resolution processes, and implementing best practices to support continuous ... + Work closely with CPE, Finance, and Legal to support business needs and associate experience + Serve as...processes and systems to maintain compliance. + Manage the resolution of payroll-related discrepancies and errors related to items… more
- Sharecare (Harrisburg, PA)
- …an exciting and innovative remote role newly created to provide meaningful support to members and their families through personalized resource and referral ... facilitation, issue resolution and healthcare navigation. Utilizing motivational interviewing and guided...not limited to medical, dental, and vision plans + Support for spending accounts, pharmacy, and disability. + Assistance… more