- The Hertz Corporation (Lansing, MI)
- …approach with the goal of building a competitive advantage through loyalty and retention . This includes: + Designing and scaling recovery workflows that drive repeat ... balance efficiency metrics (SLA, cost, utilization) with outcome metrics (NPS, retention , revenue impact) + Cross-functional instincts, with comfort working across… more
- Highmark Health (Lansing, MI)
- …This job implements and administers strategic activities related to client retention , growth, and profitability of existing accounts within the assigned market. ... goals while managing risk to the organization. + Forecast and achieve annual retention goals and objectives to ensure growth and profitability goals are met or… more
- Lionbridge Technologies (Lansing, MI)
- …for a key global client, building and executing account plans that balance retention , expansion, and transformation. + Gain a deep understanding of the client's ... challenges swiftly and constructively, maintaining high levels of client confidence and retention . Market & Industry Leadership + Stay ahead of trends in… more
- Dodge Construction Network (Lansing, MI)
- …is40-50%for this role. **_Essential Functions_** + Drive revenue expansion and client retention : + Actively grow revenue within assigned accounts through upsell and ... cross-sell strategies, while ensuring high client satisfaction and retention + A core measure of success is the...Pinpoint clients with the highest potential for growth and retention risk + Engage proactively with key decision-makers and… more
- Trinity Health (Chelsea, MI)
- …and monitors plans related to education and required competencies, orientation, retention , cultural competence, conflict management, and coaching of colleagues to ... care for the assigned clinical area(s). + Ensures the recruitment, retention , development, mentoring and succession planning of engaged patient care colleagues… more
- Zurich NA (Detroit, MI)
- …retail distributors (agents and brokers) and our customers in support of business retention and acquisition of new business is a key responsibility of this role. ... maintain relationships with distributors (agents & brokers) in support of business retention and acquisition and works with customers and distributors (agents &… more
- American Red Cross (Grand Rapids, MI)
- …selection, placement, training, utilization, timekeeping, performance evaluation, recognition, retention , promotion, transfer, and dismissal. **3:** Serve as a ... programs, with a strong understanding of volunteer engagement, training, and retention strategies. **BENEFITS FOR YOU:** As a mission-based organization, we believe… more
- Fifth Third Bank, NA (Grand Rapids, MI)
- …for business development (new and cross-selling), client service excellence, client retention , and client consultation. Revenue growth and client retention ... are paramount. Self-sourcing, networking externally, and partnering with key team members (within the local affiliate and/or group) to drive business. Responsible to prospect with internal partners. Work with a One Bank team to understand clients' and… more
- Robert Half Office Team (Kalamazoo, MI)
- …addressing attendance, performance, and work habits. * Lead recruitment, hiring, and retention efforts to build a cohesive team with relevant experience. * Establish ... hotline. * Foster a positive and inclusive call center culture to improve team retention and morale. * Monitor program quality through data analysis and reporting. *… more
- Lithia & Driveway (Ferndale, MI)
- …customer information to create a robust database for continual follow-up and retention . + Building and maintaining knowledge of product information, current sales ... skills within our Internet department to increase appointments, sales, and customer retention . + Scheduling solid appointments with customer call-ins, lists of sold… more