- ManageCasa Inc. (San Francisco, CA)
- …manage their businesses efficiently. Position Summary We are seeking a proactive and customer -focused SaaS Support Manager to lead and manage our support team, ... ensuring our customers receive exceptional service and timely resolutions to their issues. The ideal...skills, and experience managing a support team in a SaaS environment. Key Responsibilities Customer Support Leadership… more
- Vagaro (Pleasanton, CA)
- …getting the job done! What You'll Be Doing: We're seeking enthusiastic, customer -focused problem-solvers to join our team. If you're experienced in troubleshooting ... SaaS applications and hardware add-ons and enjoy helping customers,...LifeMart. + Beauty Perks: $30/month reimbursement for any Vagaro service , including health, beauty, or wellness treatments. + Food… more
- Intuit (San Diego, CA)
- …or experience design (ideally with SaaS , Self-Help, or CRM environment)* Customer Service & Support Expert: Demonstrated strength managing or working with ... leading in a highly matrixed, cross-functional, and fast-moving environment, developing product/ service experiences, and driving revenue & customer growth*… more
- Intuit (San Francisco, CA)
- …fields, preferably in SaaS or services-based industries. Familiarity with customer service organizations, operations, and domain expertise in accounting, ... them. **How you will lead** **Drive Strategic Initiatives** - Own and execute customer service initiatives to address customer needs. Scope, plan, and define… more
- The County of Los Angeles (Los Angeles, CA)
- …of technical support. Focuses on efficiency, equity, standardization, automation, and customer service ; drives continuous enhancements to increase adoption, ... may be involved. DESIRABLE QUALIFICATIONS: + Experience supporting Software as a Service ( SaaS ) hosted systems, including performing configurations in lieu of… more
- Hartford Steam Boiler Inspection and Insurance Company (San Francisco, CA)
- …actively involved as the customer success manager for our B2B and B2C SaaS products, to ensure customer engagement and satisfaction. This is a great ... Customer Success Manager **Company** HSB **Location** San Francisco...experience with B2B product + 2+ yrs at a SaaS / cybersecurity product company + Experience supporting risk… more
- Zoom (CA)
- …in subscription management, CRM, billing, and ERP platforms, and understands the full SaaS customer lifecycle , including lead-to-cash and renewals. As a key ... Processes : Expertise in lead-to-quote, quote-to-cash, renewals, and upsells within a SaaS environment. + Customer Segmentation : Understanding of SMB,… more
- ServiceNow, Inc. (Santa Clara, CA)
- …of Product Management or related experience + Functional and technical knowledge and experience in customer service or CRM PaaS/ SaaS is a must + Extreme ... Retail, and Public Sector, built as extensions of our core - Customer Service Management (CSM), Field Service Management (FSM), Configure Price Quote… more
- LiveRamp (San Francisco, CA)
- … success and/or Customer Support roles within a growing B2B software, SaaS or data technology business OR equivalent experience** + **Desire to work with ... is setting the new standard for building a connected customer view with unmatched clarity and context while protecting...a regular basis and maintain strong relationships in sales, service product, and operations to ensure client needs are… more
- DIRECTV (El Segundo, CA)
- …responsible for designing, developing, and overseeing the technical vision for a Software-as-a- Service ( SaaS ) application. This role requires a blend of hands-on ... leadership to create a scalable, secure, and resilient multi-tenant application. A SaaS architect's work is crucial for turning business requirements into a… more