- ManageCasa Inc. (San Francisco, CA)
- …manage their businesses efficiently. Position Summary We are seeking a proactive and customer -focused SaaS Support Manager to lead and manage our support team, ... ensuring our customers receive exceptional service and timely resolutions to their issues. The ideal...skills, and experience managing a support team in a SaaS environment. Key Responsibilities Customer Support Leadership… more
- Intuit (San Diego, CA)
- …or experience design (ideally with SaaS , Self-Help, or CRM environment)* Customer Service & Support Expert: Demonstrated strength managing or working with ... leading in a highly matrixed, cross-functional, and fast-moving environment, developing product/ service experiences, and driving revenue & customer growth*… more
- Intuit (San Francisco, CA)
- …fields, preferably in SaaS or services-based industries. Familiarity with customer service organizations, operations, and domain expertise in accounting, ... them. **How you will lead** **Drive Strategic Initiatives** - Own and execute customer service initiatives to address customer needs. Scope, plan, and define… more
- The County of Los Angeles (Los Angeles, CA)
- …of technical support. Focuses on efficiency, equity, standardization, automation, and customer service ; drives continuous enhancements to increase adoption, ... may be involved. DESIRABLE QUALIFICATIONS: + Experience supporting Software as a Service ( SaaS ) hosted systems, including performing configurations in lieu of… more
- LinkedIn (Mountain View, CA)
- …for SaaS key performance indicators (KPIs), including ARR, NRR, customer churn, customer acquisition cost (CAC), and upsell/cross-sell performance. Develop ... This individual will elevate business performance reporting, deliver insights from SaaS metrics, and work cross-functionally with the Growth and Performance team… more
- Hartford Steam Boiler Inspection and Insurance Company (San Francisco, CA)
- …actively involved as the customer success manager for our B2B and B2C SaaS products, to ensure customer engagement and satisfaction. This is a great ... Customer Success Manager **Company** HSB **Location** San Francisco...experience with B2B product + 2+ yrs at a SaaS / cybersecurity product company + Experience supporting risk… more
- Zoom (CA)
- …in subscription management, CRM, billing, and ERP platforms, and understands the full SaaS customer lifecycle , including lead-to-cash and renewals. As a key ... Processes : Expertise in lead-to-quote, quote-to-cash, renewals, and upsells within a SaaS environment. + Customer Segmentation : Understanding of SMB,… more
- LiveRamp (San Francisco, CA)
- … success and/or Customer Support roles within a growing B2B software, SaaS or data technology business OR equivalent experience** + **Desire to work with ... is setting the new standard for building a connected customer view with unmatched clarity and context while protecting...a regular basis and maintain strong relationships in sales, service product, and operations to ensure client needs are… more
- Amazon (Sunnyvale, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... 's enterprise adoption strategy and business goals for respective service domain. - Develop and scale customer ...Preferred Qualifications - Experience in AWS cloud computing or SaaS , ideal if experience is in GenAI/AI. - MBA… more
- Intuit (Mountain View, CA)
- … challenges into data-driven solutions and actionable strategies. Continuously refine the service offering and experience to improve customer retention, increase ... seeking a passionate, experienced and highly skilled Staff Experience Service Strategy Leader to play a pivotal role in... Strategy Leader to play a pivotal role in Customer Success for Intuit Enterprise Suite. You will be… more