- Amazon (Dallas, TX)
- …experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact ... skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive… more
- Amazon (Dallas, TX)
- …experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact ... skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive… more
- Citigroup (Irving, TX)
- **As a Senior Problem Manager,** you will have a unique opportunity to get exposure to every line of business and service that Citi offers. Everything from Retail / ... disciplines, and you will be a custodian and change agent for our Problem Management processes but also how...support units and/or provide verbal updates to mid and senior level management. The ideal individual for this role… more
- EDB (Austin, TX)
- …the Director level. + Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions. + Proven track ... our global support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the support organization… more
- Chewy (Dallas, TX)
- …years industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience (Workforce Management strongly preferred), with a ... + Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical...to all levels of the Customer Service Organization from agent to Senior Leadership. + Flexibility to… more
- Chewy (Richardson, TX)
- …in contact centers or equivalent experience. + Proficient in real-time contact center management, including agent availability and meeting SLAs. ... about delivering excellent customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports… more
- Anywhere Real Estate (San Antonio, TX)
- ** Senior Manager, Global Servicing** **Summary:** The Senior Manager, Global Servicing is a key relationship manager and strategic partner to Anywhere Brands ... through streamlined operations, strategic collaboration, and brand-aligned service. The Senior Manager supports initiatives that connect our global network, enhance… more
- Chewy (Richardson, TX)
- …into CS WBR **What You'll Need:** + 5+ years of multi-channel contact center management experience or Healthcare/Pharmacy Services experience or equivalent ... Healthcare Customer Service** Operations team! This position will report to the Senior Manager Healthcare Customer Service. The right person will be a natural… more
- Santander US (Austin, TX)
- …on agent adherence and productivity. Maintain multiple databases on staffing, contact center metrics, and systems. Monitor and test VRU availability as ... monitor, direct, and analyze the daily activity of the contact centers. Produce and disseminate reports for senior...performing WFM functions (specifically scheduling and RTA) in a contact center environment. Required + Strong knowledge… more
- Verint Systems, Inc. (Austin, TX)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...solutions to our customers, prospects, and partners at the senior executive level, as well as to industry analysts… more