- CVS Health (Austin, TX)
- …core programming and computer science concepts + 5+ years experience with Contact Center Technologies **Education** + Bachelor's Degree in Business, Technology, ... And we do it all with heart, each and every day. **Position Summary** The Senior Manager, Product Management is skilled and experienced to lead one or more product… more
- Amazon (Dallas, TX)
- …experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact ... skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive… more
- Amazon (Austin, TX)
- …the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Designer who is passionate about the intersection of physical and ... virtual worlds, including AI-powered systems and agent -based workflows, reaching beyond what is shown on a...industry-standard design platforms and AI-driven prototyping tools. As a Senior UX Designer, you will work alongside a cross-functional… more
- Otis Elevator Company (Dallas, TX)
- …Opportunity? Otis Elevator Company is searching for a highly motivated Senior Director, Modernization Field Operations to provide direction, support, and leadership ... driving continuous improvement with hands-on leadership. + **Strategic Change Agent ** - You identify opportunities for growth and lead...people - passengers, customers, and colleagues - at the center of everything we do. We are guided by… more
- Amazon (Dallas, TX)
- …Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center . You'll join a diverse team of technical experts in dozens of ... in designing human-centered AI systems and interfaces - Experience with human- agent interaction models and principles - Experience with AI prototyping tools… more
- Chewy (Dallas, TX)
- …years industry experience in lieu of degree) + 2-3 years of multi-channel contact center management experience in (Workforce Management strongly preferred), with ... Ability to make agile judgement decisions in ambiguous situations contact center performance conditions. + Proven analytical...to all levels of the Customer Service Organization from agent to Senior Leadership. + Flexibility to… more
- Anywhere Real Estate (San Antonio, TX)
- ** Senior Manager, Global Servicing** **Summary:** The Senior Manager, Global Servicing is a key relationship manager and strategic partner to Anywhere Brands ... through streamlined operations, strategic collaboration, and brand-aligned service. The Senior Manager supports initiatives that connect our global network, enhance… more
- Chewy (Richardson, TX)
- …into CS WBR **What You'll Need:** + 5+ years of multi-channel contact center management experience or Healthcare/Pharmacy Services experience or equivalent ... Healthcare Customer Service** Operations team! This position will report to the Senior Manager Healthcare Customer Service. The right person will be a natural… more
- Chewy (Richardson, TX)
- …training programs, and system enhancements align with and support the success of contact center operations. + **Reporting and Data Insights:** Regularly build ... in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, Kronos/UKG, NICE,… more
- Verint Systems, Inc. (Austin, TX)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... Strategy Sr. Director, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...solutions to our customers, prospects, and partners at the senior executive level, as well as to industry analysts… more
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