• Senior Delivery Consultant - Connect…

    Amazon (Dallas, TX)
    …experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact ... skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive… more
    Amazon (08/15/25)
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  • Senior Problem Manager - VP

    Citigroup (Irving, TX)
    **As a Senior Problem Manager,** you will have a unique opportunity to get exposure to every line of business and service that Citi offers. Everything from Retail / ... disciplines, and you will be a custodian and change agent for our Problem Management processes but also how...support units and/or provide verbal updates to mid and senior level management. The ideal individual for this role… more
    Citigroup (08/19/25)
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  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (Dallas, TX)
    …experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact ... skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive… more
    Amazon (08/15/25)
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  • Senior Product & Technology Consulting

    Sabre (Dallas, TX)
    …countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that ... the most complex challenges in travel. Positioned at the center of the travel, we shape the future by...online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put,… more
    Sabre (09/04/25)
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  • Strategic Total Rewards Business Partner FKC

    Fresenius Medical Center (Dallas, TX)
    **PURPOSE AND SCOPE:** The ** Senior Total Rewards Business Partner - CDNA** serves as a strategic advisor and subject matter expert to our CDNA, ensuring that our ... total rewards to address global talent needs. + Primary contact of Total Rewards and our Business. + Liaison...**_Leadership and Collaboration_** **:** + Act as a change agent to influence and support cultural alignment with total… more
    Fresenius Medical Center (09/02/25)
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  • Manager, Workforce Analytics I

    Chewy (Dallas, TX)
    …relationships, build cohesion, and address team dynamics. . Expert understanding of contact center workload management, staffing, and scheduling. . Confidence in ... feedback systems to reduce errors in Time Operations, Command Center , and Managing Agent Profiles. . Drive...to work on a schedule that supports a 24x7 contact center . . Travel may be required.… more
    Chewy (09/01/25)
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  • Customer Service Workforce Specialist II

    Chewy (Richardson, TX)
    …in contact centers or equivalent experience. + Proficient in real-time contact center management, including agent availability and meeting SLAs. ... about delivering excellent customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports… more
    Chewy (08/16/25)
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  • Sr Manager Broker Services - US Based Remote

    Anywhere Real Estate (San Antonio, TX)
    ** Senior Manager, Global Servicing** **Summary:** The Senior Manager, Global Servicing is a key relationship manager and strategic partner to Anywhere Brands ... through streamlined operations, strategic collaboration, and brand-aligned service. The Senior Manager supports initiatives that connect our global network, enhance… more
    Anywhere Real Estate (08/21/25)
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  • Real Time Support Specialist-Workforce Management

    Santander US (Austin, TX)
    …on agent adherence and productivity. Maintain multiple databases on staffing, contact center metrics, and systems. Monitor and test VRU availability as ... monitor, direct, and analyze the daily activity of the contact centers. Produce and disseminate reports for senior...performing WFM functions (specifically scheduling and RTA) in a contact center environment. Required + Strong knowledge… more
    Santander US (08/21/25)
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  • Head of Support Services

    EDB (Austin, TX)
    …the Director level. + Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions. + Proven track ... our global support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the support organization… more
    EDB (08/28/25)
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