- Coinbase (Albany, NY)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Penguin Random House (NY)
- Customer Operations Manager/ Senior Manager, Sales, Penguin Random House (Open to Remote) Join our dynamic team at Penguin Random House as a Customer ... physical and digital supply chains, providing exposure to all book formats and customer types. The Customer Operations Manager is responsible for gaining an… more
- MongoDB (New York, NY)
- …Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Senior Customer Success Manager role have a passion for technology ... model. **Our ideal candidate will have** + 7+ years experience working in Customer Success, Account Management,...drive growth 3+ quarters out across your portfolio + Lead in-person executive business reviews for strategic customers in… more
- American Express (New York, NY)
- …SME distribution system (digital, phone & field sales). The Senior Manager, Digital Customer Marketing will lead the Demand Gen ( lead warming) strategy ... communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your...customer treatments, in partnership with key partners. + Lead the evolution of our measurement strategy to more… more
- Wells Fargo (New York, NY)
- …**Required Qualifications:** + 7+ years of Commercial Banking Relationship Management experience , or equivalent demonstrated through one or a combination of the ... following: work experience , training, military experience , education **Desired Qualifications:**...protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and… more
- Microsoft Corporation (New York, NY)
- …platforms. We are seeking a visionary and high-agency marketing leader to serve as ** Senior Director, Customer and Partner Marketing** . This role is responsible ... and may vary by jurisdiction. **Responsibilities** + Define and lead the global strategy for customer and...marketing strategy, business planning, marketing operations, or related work experience + OR equivalent experience . + 7+… more
- Persado (New York, NY)
- …Places To Work in 2021, 2022 & 2024. What We Are Looking For As a Senior Customer Success Manager, you will partner with customers to drive value through ... engagement and adoption of Persado, serving as the lead day to day contact for Fourtune 500 Enterprise...Identify opportunities for process or product improvements to improve customer experience and outcomes + Platform analytics… more
- Guardian Life (New York, NY)
- …team backlog and ensure timely and quality delivery of product functionality and desired customer experience ** **Work with data and AI SMEs to ensure data and ... **Role Summary** **As a Senior Product Owner, in Digital Customer ... experience ** **A minimum of 5-7 years of experience in Digital Customer Platforms and/or Underwriting… more
- Intuit (New York, NY)
- **Overview** As a Senior Manager of Customer Strategy & Operations, you will play a critical role in driving customer success transformation across Intuit's ... segments. You will design and operationalize mechanisms that help our Customer Success (CS) teams deliver measurable outcomes, reduce churn, and accelerate… more
- Capital One (New York, NY)
- …+ Translate complex AI/ML research into tangible business outcomes, improving customer experience through real-time, intelligent digital assistance, by ... Senior Director, Data Science - Customer ...build scalable futuristic solutions to enhance our customers digital experience and provide them with superior protection in their… more