- MongoDB (Austin, TX)
- …relationship skills internally and externally. This includes ensuring alignment of customer program -based objectives, timely delivery of technological solutions, ... future needs, and drive continuous improvement to enhance the customer experience . This role can be based...critical project issues, providing timely updates and recommendations to senior management Risk Management and Issue Resolution + Take… more
- BioLife Plasma Services (Austin, TX)
- …operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors ... application is true to the best of my knowledge. **Job Description** ** Senior Operations Management Trainee ( Senior OMT)** **About BioLife Plasma Services**… more
- SpaceX (Bastrop, TX)
- …requirements and expectations and manages the plan for the best possible customer experience across key metrics including Contact Ratio, Net Promoter ... low-latency broadband internet to 7M+ users worldwide. As a Customer Success Specialist within the Starlink program ,...and customer service to ensure a seamless customer experience + Monitors country launch schedule,… more
- Amazon (Dallas, TX)
- …roles, or management consulting serving high-tech clients on go-to-market topics - Experience engaging and influencing senior customer executives, ... executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs. Adoption program development: -...5 years of product management or go-to-market, or sales experience . - 5+ years of GenerativeAI / AI /… more
- Amazon (Austin, TX)
- …Many of your projects will involve developing generative AI solutions to improve the customer experience . You will help enable LLMs to author content to ensure ... Description At Amazon, we strive to be Earth's most customer -centric company. The Amazon Customer Engagement Technologies...a diverse group of UX designers, researchers, writers, and program managers with a shared mission to make every… more
- Amazon (Austin, TX)
- …help you develop into a better-rounded professional. Basic Qualifications - 5+ years of program or project management experience - Experience using data and ... most critical customers, reporting directly to the Head of Customer Success for AWS Supply Chain. This is an...metrics to determine and drive improvements - Experience owning program strategy, end to end… more
- The Hertz Corporation (Austin, TX)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- Prime Therapeutics (Austin, TX)
- …abreast of the latest research techniques and tools to improve the voice of customer program + mentor junior analysts by providing training, feedback, guidance, ... partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in...or GED is required + 7 years of relevant experience in market research, customer insights, or… more
- SpaceX (Bastrop, TX)
- … leadership BASIC QUALIFICATIONS: + Bachelor's degree OR 4+ years of professional experience in customer operations, supply chain, production or manufacturing ... internet worldwide. As a Process Specialist within the Starlink program , your role would identify opportunities for improvement, work...of a degree + 2+ years of process improvement experience within a supply chain, production, customer … more
- Amazon (Austin, TX)
- …roles, or management consulting serving high-tech clients on go-to-market topics - Experience engaging and influencing senior customer executives, ... and customer advocacy programs focused on maximizing customer outcomes. Adoption program development: As an...5 years of product management or go-to-market, or sales experience . - 5+ years of Contact Center Solutions. -… more
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