- Eastern Bank (Lynn, MA)
- …guidance to operational questions. + Assists with the research and reconcilement of teller errors and cash adjustments. + Serves as a troubleshooter to resolve ... common software issues and user questions for the teller and platform systems. + Serves as support for...and decisions recommendations for Reg CC Exception Holds; executes customer notifications and places appropriate holds in the system.… more
- Middlesex Savings (Westborough, MA)
- …and develops training sessions for primarily Community Banking division, including Teller , Platform, Customer Service , core technology applications, ... other Bank training as required, including but not limited to; sales and customer service skills development, operations, core systems, technology, and branch… more
- Eastern Bank (Dedham, MA)
- …and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. + Responsible for ... FTE. An office of this size typically has a senior assistant manager who assumes responsibility for managing the...customer experience, actively promotes programs that solidify the customer relationship, and manages customer service… more
- Bank of America (Andover, MA)
- …team goals where goals were routinely met or exceeded * Bilingual skills Skills: * Customer Service Management * Performance Management * Coaching * Customer ... job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that… more
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