- Hilton (Albany, NY)
- … Customer Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to ... Reservations and Customer Care \(HRCC\) organization\. The Senior Manager will collaborate with other project...contact center \(daily volumes exceeding 10,000 contacts\), handling both voice and nonvoice customer contacts + Command… more
- Coinbase (Albany, NY)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define...* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights… more
- eightfold.ai (New York, NY)
- …an amazing growth story - Eightfold is the place to be! About the Role The Senior Customer Success Manager - Public Sector role at Eightfold is responsible ... scale adoption and usage while achieving their goals. The Senior Customer Success Manager -...externally, across the globe. You will also be the voice of our customers back to Eightfold. Responsibilities: +… more
- American Express (New York, NY)
- …and maximizing results. **How will you make an impact in this role?** This Senior Manager position is an advertiser-facing subject matter expert responsible for ... as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact,...businesses, US Consumer Banking, and best-in-class marketing programs across customer , prospect, and partner channels. The USCS team is… more
- LinkedIn (New York, NY)
- …office on select days, as determined by the business needs of the team. The Senior Customer Success Manager (CSM) partners closely with their assigned sales ... customer insights to drive change in product and act as voice of customer to LinkedIn Product teams . + Expedite technical and purchase-related escalations.… more
- M&T Bank (Williamsville, NY)
- …in customer experience and ensuring compliance at every level? As the Senior Quality Assurance Manager , you will lead a high-impact team within our ... Your mission: safeguard quality, mitigate risk, and champion the voice of the customer . This role goes beyond traditional quality control. You'll manage… more
- iHeartMedia (New York, NY)
- …about connecting people and communities through the power of sound. We are looking for a Senior Web Product Manager to join us in this mission, someone who is ... a quarter of a billion monthly listeners. As a Senior Product Manager - Web Platform you...aligns with key business goals. + Serve as the ' voice of the customer ,' championing their needs… more
- Justworks (New York, NY)
- …FX, and workforce compliance to inform long-term strategy. + Champion the customer voice , ensuring small businesses have a clear, trustworthy experience ... Senior Product Manager , International Payments New...together stakeholders across engineering, design, data services, operations, and customer -facing teams to deliver tangible value. By joining us,… more
- Capital One (New York, NY)
- …and delivering intelligent and personalized customer experiences. We are seeking a senior Product Manager to join the Enterprise Model Platform (EMP) team to ... Senior Product Manager , Enterprise Model Platform...finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of… more
- Ricoh Americas Corporation (New York, NY)
- ** Senior Services Operations Manager - Managed...with internal and external customers. + Act as the voice of the customer to prioritize impactful ... Services** The Senior Services Operations Manager serves as the primary operational point of contact for assigned Global/Vertical customers, primarily in North… more