- TECO Energy (Brandon, FL)
- … Professionals (CSPs). The position works closely with the Manager, Workforce Management and Planning, the Managers, Contact Center , Human Relations (HR) and ... forecasting campaigns, team member schedules, skillset assignments and reporting in contact center , business unit and workforce management applications.… more
- CenterWell (Tallahassee, FL)
- …a part of our caring community and help us put health first** The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, ... development, talent management , diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently… more
- Chewy (Plantation, FL)
- …in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, Kronos/UKG, ... team performance, developing scalable programs, and improving operational efficiency through strategic workforce management . As a leader, you will lead and… more
- Chewy (Plantation, FL)
- …industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), ... Workforce Analytics I to join our top-tier customer service department in America. This role offers a special...leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
- Carnival Cruise Line (Miami, FL)
- …flexibility, team orientation, ability and willingness to learn, + great customer service . + Knowledge of crew management system and scheduling optimization ... The Shipboard Workforce Planner aligns the business plans with the...and development resources including tuition reimbursement + On-site Fitness center at our Miami campus \#LI-TM1 \#LI-Hybrid \#CCL About… more
- Evolent (Tallahassee, FL)
- …and contact center technologies, including PBX, ACD, IVR, CTI, and Workforce Management systems. * Technical Expertise: Strong technical skills with ... PBX, ACD, IVR, CTI, Dialer Campaigns, Surveys, Fax, and Workforce Management systems. * Collaboration with IT:...minimal disruption to contact center operations. * Service Requests & Incident Management : Efficiently handle… more
- NANA Regional Corporation (Merritt Island, FL)
- …assessments to ensure compliance with contract and corporate requirements. **HR Liaison & Workforce Management ** + Act as the primary HR liaison, collaborating ... The Business Management Senior Manager is a key leadership role...make/buy analyses to optimize cost efficiency and support in-house service delivery. + Collaborate with PM and Operations Manager… more
- Ensono (Miami, FL)
- …with customers and management as required. As the Manager of Data Center Operations you will influence our technical strategy, help hire competent Data Center ... team matrix. You will draw from your technical and management expertise to mentor Associates, provide leadership on complex...for our customers. Position reports to Senior Manager, Data Center Operations. **What You Will Do:** ** Service … more
- Mass Markets (FL)
- …best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + ... Diploma + 2-3 years of experience in a call center or customer service environment. + Proven...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more