- Teleperformance USA (North Lauderdale, FL)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... as assigned by WFM director or other members of management ** **Qualifications** + **Minimum 3 years call center...scheduling analysts and coordinators to drive efficiency and optimize service delivery** + **Proficient in MS Excel and WFM… more
- Chewy (Hollywood, FL)
- …+ Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers. + Proficient in ... **Our Opportunity:** As a Customer Service Workforce Specialist II at Chewy,...customer experiences. You will use your expertise in contact center operations and workforce management … more
- Chewy (Plantation, FL)
- …in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, Kronos/UKG, ... real time, develop scalable programs, and improve operational efficiency through thoughtful workforce management . As a people-first leader, you will mentor and… more
- Chewy (Plantation, FL)
- …industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), ... Workforce Analytics I to join our top-tier customer service department in America. This role offers a special...leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team… more
- MyFlorida (Tallahassee, FL)
- …with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (###). Notification to the hiring authority must be made ... employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/ workforce \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 859208 Agency: Management … more
- Carnival Cruise Line (Miami, FL)
- As a Workforce Planning Coordinator within Global Gaming HR Operations, you will play a key role in supporting the seamless alignment of talent and operational needs ... is ideal for someone who thrives in a fast-paced, service -oriented environment and is passionate about using data and...HR, Operations, Marketing and Scheduling teams to ensure our workforce plans are accurate, timely, and aligned with our… more
- Prime Therapeutics (Tallahassee, FL)
- …to lead and direct department activities **Preferred Qualifications** + Work experience in workforce management + Work experience in scheduling and RTA + ... in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce...collaboratively to provide the highest quality of care and service to our members. If you are looking to… more
- Carnival Cruise Line (Miami, FL)
- …flexibility, team orientation, ability and willingness to learn, + great customer service . + Knowledge of crew management system and scheduling optimization ... The Shipboard Workforce Planner aligns the business plans with the...and development resources including tuition reimbursement + On-site Fitness center at our Miami campus \#LI-TM1 \#LI-Hybrid \#CCL About… more
- NANA Regional Corporation (Merritt Island, FL)
- …assessments to ensure compliance with contract and corporate requirements. **HR Liaison & Workforce Management ** + Act as the primary HR liaison, collaborating ... The Business Management Senior Manager is a key leadership role...make/buy analyses to optimize cost efficiency and support in-house service delivery. + Collaborate with PM and Operations Manager… more
- Mass Markets (FL)
- …best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + ... Diploma + 2-3 years of experience in a call center or customer service environment. + Proven...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more