- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... and inspires peers to impact a change in culture. ** SERVICE ESSENTIAL FUNCTIONS** + Analyzes real-time data and trends...center operation to include three years in a workforce management analyst role + Experience with… more
- Teleperformance USA (Mcallen, TX)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... is the limit!** **Purpose** **Responsible for day to day management of service level, site efficiency/occupancy and...current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must**… more
- Deluxe (Fort Worth, TX)
- …Job Functions Responsible for managing Call Center resources by utilizing Workforce Management applications to meet service levels and response ... The Workforce Management Coordinator is responsible for...to maximize efficiency. This position works closely with call center and corporate management to help realize… more
- CenterWell (Austin, TX)
- …a part of our caring community and help us put health first** The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, ... development, talent management , diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently… more
- Intuit (Plano, TX)
- **Overview** Intuit is looking for a results-driven Manager to lead our Workforce Management and Frontline Sales Support teams with a focus on efficiency, ... multiple channels. This role is responsible for the full workforce management cycle, including but not limited...and present insights to senior leadership + Budget and cost- center management experience preferred + Comfortable working… more
- Chewy (Richardson, TX)
- …in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, Kronos/UKG, ... team performance, developing scalable programs, and improving operational efficiency through strategic workforce management . As a leader, you will lead and… more
- JPMorgan Chase (Plano, TX)
- Join JP Morgan Wealth Management team as the VP, Client Service Center Manager, where you'll play a pivotal role in transforming client experiences across ... solutions for our valued clients. As a VP, Client Service Center Manager within The Active Trade...strategies within their investment accounts. Operating within Chase Wealth Management , you will foster a collaborative environment where your… more
- Chewy (Dallas, TX)
- **Our Opportunity:** Chewy is looking for a **Team** **Manager, Workforce Management ** to join the best customer service department in America. The right ... pathing experience. + Prepare and deliver analysis to reconcile service level (supply and demand) results versus expectations to...lieu of degree) + 2-3 years of multi-channel contact center management experience in ( Workforce … more
- The Walt Disney Company (San Antonio, TX)
- Disney Streaming includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, an extensive library of ... TX who will be an outstanding addition to our Workforce Optimization and Capacity Planning team. This role will...queue strategy in an easily consumable manner for contact center audiences + Assist director in delivering annual and… more
- Mass Markets (Killeen, TX)
- …Coach and develop supervisors on customer service best practices and performance management + Monitor and improve call center metrics, productivity, and ... We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals… more