- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... and inspires peers to impact a change in culture. ** SERVICE ESSENTIAL FUNCTIONS** + Analyzes real-time data and trends...center operation to include three years in a workforce management analyst role + Experience with… more
- Teleperformance USA (Mcallen, TX)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... is the limit!** **Purpose** **Responsible for day to day management of service level, site efficiency/occupancy and...current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must**… more
- Chewy (Richardson, TX)
- …+ Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or equivalent ... **Our Opportunity:** **As a Customer Service Workforce Specialist II at Chewy,...customer experiences. You will use your expertise in contact center operations and workforce management … more
- Santander US (Austin, TX)
- Real Time Support Specialist- Workforce Management Country: United States of America **Your Journey Starts Here:** Santander is a global leader and innovator in ... to join our team. performs a wide variety of service and operational duties in support of consumer operations,...call recording, performance monitoring and dialer systems. * Utilize workforce management tools to monitor real-time adherence… more
- Deluxe (Fort Worth, TX)
- …Job Functions Responsible for managing Call Center resources by utilizing Workforce Management applications to meet service levels and response ... The Workforce Management Coordinator is responsible for...to maximize efficiency. This position works closely with call center and corporate management to help realize… more
- Chewy (Richardson, TX)
- …in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, Kronos/UKG, ... real time, develop scalable programs, and improve operational efficiency through thoughtful workforce management . As a people-first leader, you will mentor and… more
- Chewy (Dallas, TX)
- …industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), ... Workforce Analytics I to join our top-tier customer service department in America. This role offers a special...leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team… more
- Mass Markets (Killeen, TX)
- …Coach and develop supervisors on customer service best practices and performance management + Monitor and improve call center metrics, productivity, and ... We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals… more
- Mass Markets (Killeen, TX)
- …a culture of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals and objectives ... communication skills, we need your help in managing call center customer service agents. While your team...is a management -level position. Prior experience in management , supervisor, or customer service leadership is… more
- The Walt Disney Company (San Antonio, TX)
- …+ Handle complex, escalated, or urgent issues related to contact center management + Interview and hire workforce personnel, as needed **What** **You'll** ... or equivalent experience in WFM + 7+ years of Workforce Management experience, including 2 years in...management role + Advanced experience working with contact center telephony with a specific focus on real-time … more