- Canon USA & Affiliates (San Antonio, TX)
- …for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. **Your Impact** Main Responsibilities: - ... or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text...and verbal. - Strong focus on providing good customer service . - Contributes to the creation of the Site… more
- Carrier (Austin, TX)
- …entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. ... and independently owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat. Automated Logic is a business within… more
- R1 RCM (Waco, TX)
- **Location: Ascension Providence Health Center ** **Shift Hours: 8:30 AM - 5:00 PM** R1 is the leading provider of technology-driven solutions that transform the ... are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform,… more
- Houston Methodist (The Woodlands, TX)
- …employee relations consultation/conflict resolution, policy interpretation and application, management consultation, talent acquisition, workforce data analysis, ... improvement needs and the development of associated action plans. ** SERVICE ESSENTIAL FUNCTIONS** + Participates in the development and...aid in the achievement of business goals. + Supports management efforts in workforce planning in a… more
- CVS Health (Austin, TX)
- …core contact center capabilities-such as omni channel customer support, workforce management , quality assurance, and performance tracking-and how technology ... and effective AI deployment. + Evaluate and pilot emerging contact center technologies-including AI-driven customer support and intelligent self- service . +… more
- Oracle (Austin, TX)
- …to continuous monitoring-the proactive, real-time evaluation of security, compliance, access management , and operational processes throughout OCI's data center ... for this position. The Org: Oracle Cloud Infrastructure (OCI) The Oracle Data Center Organization is growing rapidly. The OCI footprint has grown over 400% in… more
- BioLife Plasma Services (San Antonio, TX)
- …through established mechanisms. Reports errors, deficiencies, discrepancies and observations to center management and the Regional Quality Manager. May stop ... host (if needed) internal auditors and external inspectors. Assists center management teams to ensure timely closure...when necessary. Participates in the evaluation and review of center staff. Ensures high levels of customer service… more
- Capgemini (El Paso, TX)
- …solutions into deliverables, in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge ... with emphasis on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. + Have lead the… more
- Molina Healthcare (TX)
- …omnichannel routing, and collaboration platforms. + Experience with AI, automation, workforce management , speech analytics, and CRM integrations. + Familiarity ... and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality. + Establish governance, key… more
- Deloitte (Dallas, TX)
- …HCM + Address support tickets, document issues, and track resolutions using service management tools + Perform routine configuration updates and enhancements ... performance. We work with clients to reimagine work, the workforce , and the workplace across the enterprise and to...leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service… more