- The Walt Disney Company (San Antonio, TX)
- …+ Handle complex, escalated, or urgent issues related to contact center management + Interview and hire workforce personnel, as needed **What** **You'll** ... or equivalent experience in WFM + 7+ years of Workforce Management experience, including 2 years in...management role + Advanced experience working with contact center telephony with a specific focus on real-time … more
- Prime Therapeutics (Austin, TX)
- …in using workforce scheduling software **Preferred Qualifications** + Experience in workforce management scheduling and RTA + Experience with NICE and IEX ... reporting, including preparation of employee incentives + Oversee long and short-range workforce forecasting for call center operations and participate in budget… more
- Prime Therapeutics (Austin, TX)
- …to lead and direct department activities **Preferred Qualifications** + Work experience in workforce management + Work experience in long range and short range ... in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce...collaboratively to provide the highest quality of care and service to our members. If you are looking to… more
- Ensono (Houston, TX)
- …with customers and management as required. As the Manager of Data Center Operations you will influence our technical strategy, help hire competent Data Center ... team matrix. You will draw from your technical and management expertise to mentor Associates, provide leadership on complex...for our customers. Position reports to Senior Manager, Data Center Operations. **What You Will Do:** ** Service … more
- Mass Markets (Killeen, TX)
- …and meet sales and service targets. + Deep understanding of call center tools, KPIs, and SLA management . + Effective conflict resolution skills for ... a culture of accountability, continuous improvement, and high performance. + Oversee workforce management , including scheduling and performance goal setting. +… more
- Mass Markets (Killeen, TX)
- …QA, Training, and Workforce teams to align on goals and improve service delivery. + Analyze performance reports and implement action plans to address gaps. + ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule… more
- Mass Markets (TX)
- …best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + ... Diploma + 2-3 years of experience in a call center or customer service environment. + Proven...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Killeen, TX)
- …day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible ... workforce planning. + Ensure customer satisfaction across all service interactions. + Collaborate with internal departments including QA,...REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in a management… more
- BioLife Plasma Services (Temple, TX)
- …Autonomy** + Routinely makes decisions determining donor eligibility. + Seeks guidance from Center Physician and Center Management (including Quality) for ... + Regularly advises and consults with donors/customers (External) + Coordinates with Center Management team and Quality to ensure successful operation standards… more
- EverBank (Lewisville, TX)
- …care goals. **Key Responsibilities and Duties** + Provides daily oversight and management of Contact Center site(s) and ensures performance standards are ... metrics and daily operations + Proven ability to manage workforce operations at site level for management ...management teams, such as scheduling, attendance, and real-time service level adjustments + Experience leading in a high-volume… more