- CAI (Washington, DC)
- …We are looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English ... Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Portuguese/English) Service Desk Analyst , you will be responsible for… more
- CACI International (Forest Heights, MD)
- …to support an existing IT Service Desk team. As a Service Desk Analyst , you will provide mid- level support to a team that receives and resolves ... Service Desk Analyst -... Service Desk Analyst - Mid Job Category:... Desk Manager will work to ensure all Service Level Agreements are met. **Responsibilities:** *… more
- CACI International (Forest Heights, MD)
- … to support an existing IT Service Desk team. As a Service Desk Analyst , you will provide mid- level support to a team that receives and resolves ... Service Desk Analyst Job... Service Desk Analyst Job Category: Information Technology... Desk Manager will work to ensure all Service Level Agreements are met. **Responsibilities:** *… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …role is only 50% (half-time for a full-year, or 940 hours). The Help Desk Analyst provides Tier-1 support for electronic submission and data standards systems, ... records to support operational and strategic goals. The Help Desk Analyst works closely with senior analysts...related systems + Demonstrated ability to meet or exceed service level agreements (SLAs) and deliver high-quality… more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and provide prompt solutions to ensure smooth operations and customer ... that issues are properly documented, categorized, prioritized and resolved within defined Service Level Agreements (SLAs) Technical Knowledge Maintain a strong… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Functional/Business Analyst - Help Desk ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ... (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) . **Position Description:** CGI is seeking a Functional/Business Analyst to join our team supporting a federal client… more
- GovCIO (Washington, DC)
- …other IT teams and vendors to resolve issues that cannot be fixed at the service desk level . Strong problem-solving and technical skills are essential, along ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier-2- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- General Dynamics Information Technology (Chantilly, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT ... operate. At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure...* Preferred Certifications: + CompTia Security+ HDI Customer Help Desk Analyst + Microsoft Office Specialist *… more
- Marriott (Bethesda, MD)
- …(call or email) to resolution for the supported Marriott business applications in the Service Desk portfolio. * Acts as subject matter expert for Application ... This is a temporary position. JOB SUMMARY The Senior Analyst acts as a support subject matter expert resolving...Determines, categorizes, and assigns priorities for incidents to meet service level objectives and ensure customer needs… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment + ... to work in support of a federal help desk operations environment. The Customer Support Analyst ...Procedures (SOPs) and program documentation as necessary + Provide expert- level support in brown bag sessions for financial system… more