- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix based systems. + Participate in ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more
- Deloitte (Baltimore, MD)
- …from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full- service use case development and dashboards As a ServiceNow ... client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives… more
- St. George Tanaq Corporation (Suitland, MD)
- …is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. ... are online. + Design and operate a training program, Service Level Agreements (SLA's), and Standard Operating Procedures which...Suitland, Maryland. + Prolonged periods of sitting at a desk and working on a computer. May need to… more
- SAIC (Fort Meade, MD)
- …Responsibilities include but are not limited to: + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems + ... and understanding of system administration interdependencies as part of the Service Oriented Architecture Target salary range: $160,001 - $200,000. The estimate… more
- Iron Mountain (Annapolis, MD)
- …Responsibilities:** + Responsible for leading implementation programs of highly complex, multi- service line, enterprise level solutions for DS customers ... program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures. + Supports and promotes Iron… more
- TAD PGS, Inc. (Laurel, MD)
- …device issues, and performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems with client systems ... an excellent communicator, highly motivated, and have excellent customer service skills with the ability to work with all...+ Bachelor's Degree in an IT-related field. + Possess enterprise -level experience with Linux, Windows, Mac, and/or iOS. +… more
- CACI International (Forest Heights, MD)
- …events are handled in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support ... in Windows, System Center Configuration Manager (SCCM/MECM), Intune Autopilot, Enterprise Patching, PKI/Certificates, Active Directory, Virtualization, Cloud, and scripting… more
- Lockheed Martin (Bethesda, MD)
- …in addition to supervising staff, and 25% of their time at a desk , performing administrative tasks and communicating with clients\. The ideal candidate will be ... a technical and non\-technical audience while delivering world class customer service \. *Ability to translate customer requirements into an actionable plan to… more
- SAIC (Annapolis Junction, MD)
- …client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of ... similar scope, type, and complexity is required + 4 years of experience with Service Management (ITSM) is required + 2 years of experience with ServiceNow platform… more
- SAIC (Germantown, MD)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and ... of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and… more