- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Service Desk Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel… more
- General Dynamics Information Technology (Alexandria, VA)
- …representative responsible for all customer facing services * Oversee the 24/7/365 enterprise service desk , network operations center, incident response, ... service operations comprising network operations, system/ server operations, disaster recovery, enterprise service desk , VDI, and security infrastructure… more
- SAIC (Mclean, VA)
- … Desk Lead to join our National Intelligence Program leading the Service Desk team as part of a larger Enterprise IT program. The successful candidate is ... responsible for the overall performance and management of a Service Desk with 15+ team members within various shifts. The service Desk Lead supervises… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...In support of this mission,FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented sixproduct… more
- General Dynamics Information Technology (Chantilly, VA)
- …Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting ... improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure today is safe and tomorrow is smarter.… more
- ManTech (Herndon, VA)
- …end-user support in enterprise or government environments. + Experience with service desk ticketing tools, especially ServiceNow + Proficiency in MS Office ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our...event and incident management, including oversight of the contract Enterprise Watch staff. You will direct and supervise staff… more
- CACI International (Ashburn, VA)
- Service Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... manner. + Act as a liaison between the help desk and enterprise clients, ensuring clear communication...considered in lieu of degree) + Experience using a service desk ticketing system. + Experience providing… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** . ... In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and...event and incident management, including oversight of the contract Enterprise Watch staff. You will direct and supervise staff… more
- V2X (Springfield, VA)
- …independently as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop ... concepts and approaches. Familiarity with supporting internally escalated tickets from a Service Desk team. + Familiarity with remediating IA and INFOSEC… more